In October, 2008, I was traveling with my family to the beautiful beaches of Cancun and unfortunately we agreed to attend the sales presentation at the Krystal Resort in Cancun, Quintana Roo. At the conclusion of the presentation, I stated to the sales representative, Marco Olivera that I was not interested in purchasing a timeshare because we own a timeshare with Wyndham. I mentioned several times that we did not wish to invest additional funds in a timeshare.

At that point, Marco Olivera, assured us we could make the exchange at no cost. He told us we just needed to apply for a “line of credit” to which the value of the Krystal property would be posted, but the charge to the line of credit would be cancelled when the exchange got completed in just a month.

Mr. Ray Rubio repeatedly assured me that the Krystal timeshare will be ready to be exchanged for Four Seasons, Hilton or Ritz at any time throughout the year, including during holidays. He also told me that each week at Krystal Resort could also be sold each year for a “guaranteed” $ 2, 800.00 USD.Ray Rubio stated that Krystal Resort will guaranteed at any moment that the weeks will be rented if we advice the Resort that we would not be using them with 6 months in advance.

We were disconcerted and then we received my credit card bill where Krystal had posted a charge totaling $ 22, 743.75 USD in three separate transactions (including international transaction fee). My wife and I immediately called them and told about this issue but they told me and I quote “read your contract”. I explained what Ray Rubio and Marco Olivera told us about the exchange… They told me that was impossible “Krystal never did an exchange”. I was getting mad so I told them that I wanted to rent all my weeks… They just told me that Krystal does not have that service but if I wanted they can give me the phone numbers of companies that rent the timeshare or sell them.
We decided to sue them and got to the last of the consequences; we tried to do it with an American Law Firm since they are Mexican laws we went to the Mexican laws firm. I will let you know any news and share the information that I have from Krystal, if you have information or any advice I will love to hear it!!!

Friendly Regards,

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