subject-- Misbehaving of volvo airavat bus driver with passenger

we traveled from tirupati to bangalore on date 28/5/2010 by bus no KA-01F8036, BUS NAME - AIRAVAT (VOLVO A/C), TICKET NO 17255854 PNR NO. J18040713, BUST START TIME FROM TIRUPATI 22.15 during traveling IN NIGHT TIME bus tyre get punctured in between traveling, after that bus driver was started misbehaving with passenger and loudly giving instruction to vacate bus and go by normal crowed bus
1. KSRTC did not provide good alternative of safe and comfort traveling in case of break down of travelling vehecle, especially when the people travels with family and childrens in night time
THEIR STAFF 'S ( BUS DRIVER & CONDUCTOR) BEHAVIOR WITH PASSENGER IS VERY ROUGH WHEN PASSENGER ASK QUESTION HOW TO TRAVEL BALANCE DISTANCE WITH FAMILY IN NIGHT TIME IN CROWED BUS THEY STARTED TO USE VULGER WORDS WITH TELLING THEY DONOT KNOW HOW YOU GO
DRIVER'S NAME came to know from some passenger Mr. Govind Raju --he is very blunt and irriteted man, his behave with passenger was very bad, even they are not ready to liseten our words.
2 Mr. Govind raju told, you can complain to any body he is least bother
i tried to contact PRO of KSRTC BANGALORE OVER PHONE BUT NO BODY PICKED THE PHONE

3.