Sunday April 3, 2011

On flight MN112 on Kulula airlines from Capetown to Johannesburg, flight was supposed to leave at 11:45 and arrive at OR Tambo at 13:45. Takeoff delayed by roughly 1 hour and 30 minutes as there was a mechanical problem with the plane, so we the passengers had to sit in the plane and wait for the engineers to solve the problem. When the problem was eventually attended to we then had to sit and wait for an appropriate takeoff slot at the airport. Once we were eventually in the air we were told that we might not be able to land in Johannesburg as there was a big storm expected around our delayed arrival time (a problem that would have been avoided if the flight was on time to start with). We then had to circle the Pilanesburg area and wait for an appropriate time to land! What was supposed to be a routine 2 hour flight lasted just under 6 hours!.. I do understand that sometimes there are factors that are beyond an airlines control but I felt the situation was delt with in a very unprofessional manner with air hostess and pilot comments such as "rather be late than dead" and "don't worry we have enough fuel to land in Durban" and "im not sure what the problem is I will let in know in the next 15minutes so hopefully i'll know in the next 30mintues"

27th nov 2010 i had a wedding in cape town, we arrive early to check in the lady who helped us seemed to be having a very bad day firstly she phoned someone it seemed as thouh she was confirming something when i asked if there was a problem she ignored me!then she put 1 of our bags through but left one behind so reminded her to putnit through, then we asked if we could have window seats but again she didnt awnser us but clicked her tongue at us, we arrived at ct int airport only to find that the exact bag that i asked the lady not to forget to put through wasnt on the flight!! the bag with our clothes for the wedding so we could not attent my cousins wedding, the bag arrived at 11pm that eve! both my boyfriend and myself had to take time off work for the wedding of which we could not attent!!! so i would like to know what kulula is going to do about this inconvienece????????????? the weekend cost us R10000...

My mother passed away on the 28th January 2010. On the 28th January I tried to book 9 return tickets from CT to Jhb for my brothers and their fam to come through for our Mom’s funeral. We tried to book online on www.kulula.com but the site had problems. My husband phoned to do the bookings and even the lady helping us was having problems to book the flights. She phoned my husband back to get all the details but miss spelled 5 of the names. We phoned again and the lady told us we need to change the names on the Kulula Web on the booking otherwise they will not be able to fly - ID presented at the airport to pick up the tickets must be the same. We changed the names on the website and had to pay another R600 for name changing fees. This wasn’t our fault. The original amount was R11 324.00 and then on top of that we had to pay R600 for miss spelled names. Flight Number: ABBXFE Amanda Labuschagne Tel: 0826917074 Email: [email protected]