My flight was supposed to leave at 10:50am, Sat 6th March, 2010, from CPT-DBN. The wedding was at 3pm, 35min away from the Airport.

Arrival time was 12:45pm. I had no luggage to check, so I'd have my hired car by approximately 1-1:15pm. That would have given me 1 hour and 45min to get to the wedding, though obviously if all had gone according to plan, I'd have been there before 2pm.

However, I received a text at 8:37am saying my flight had been changed to 12pm. At first I panicked, but thought I should still be able to make it, barely...

When I checked in, they told me it had been delayed again, and that we were now flying at 1:45pm. I was furious as I realized that I would only be landing at 3:45pm, by which time the ceremony was likely to be over!!

I asked if they could put me onto a BA flight, but they said there were none. A man to the right asked about being put onto another airline instead, but was told it wasn't Kulula's policy. Frustration.

The flight didn't leave at 1:45pm - it left at 1:56pm. 3hrs 6min later than it should have - I exited DBN International at 4pm!

Sadly I missed the ceremony & only arrived after the reception had started, much to my embarrassment!

I am writing on behalf of a friend in the UK who has booked various flights on Kulula for March, the money has been taken off their credit cards, but they have NEVER received a booking reference. They have emailed and called, I have emailed and called and nobody is getting back to me. This is urgent as their flights are soon.

I tried booking a flight online with kulula on the 23 October 09, i went through all the normal steps and finished with the payment screen. from there i was given a booking reference without being able to view my flight details as it was reported that there was an error. i tried several times to view my booking, but nothing worked, to date i have not received a mail confirming my flight or that anything had ever been booked with kulula. i went on their website on the 2 November 09 to check it out myself and when my flight was brought up it was the incorrect date. i tried phoning kulula from australia and was on hold for 20 minutes before i gave up and sent an email from their website. To date (today being the 5th November) i still not had any correspondence from kulula or even an email to confirm my wrongly dated flight.

My husband and I flew with our 2 babies on Kulula, only to find out that 1 of our children was not on the system. We needed to show proof that we made the booking for our child and they needed to rearrange seats as 2 infants aren't allowed in the same row. On the way back, we had the same issue and our flight was delayed. When we eventually got on the plane, we were delayed again as the flight was overloaded because the previous flight, also overloaded, needed their baggage transported to Cape Town. We were told that they now had to remove the luggage from the previous flight. This procedure took a long time and it was an hour later that we eventually took off. When we finally arrived in Cape Town, we all went to collect our luggage and after waiting for 10 minutes for our luggage to be offloaded, it was announced that we all needed to go to the Kulula counter. There was a very long queue, our babies were exhausted and so were we! We were then told that it was our luggage that was removed from the plane and we had to fill in a baggage claim form so they could phone us when the luggage arrived and then deliver it. We got no phone call but we were woken up at 4am with our delivery!

I fly a lot within South Africa and have noticed something very strange when booking tickets on Kulula and it has become too much of a coincidence to be a coincidence.

I often check the prices of flights on all the airlines and then go back to the most convenient one to book the ticket. Almost EVERY time when I go back within a space of 5 minutes of first checking, the price has gone up... When I call the call centre, I get some run around story that their prices can change and there are a limited amount of cheap ticket on each flight.

I know that pricing is based on demand and that the prices of various seats differ. So cheap seats could be sold out first. But the point is that the price of seats seem to be going up even though no seats have been booked. I suspect that the demand of a flight is being calculated on the number of inquiries for a particular flight and NOT the number of seats being booked...

I would like an explanation as to why the pricing changes EVERYTIME I book flights. I can understand that it may happen once in a while, but not EVERYTIME.