On 2 June 2009, I book a routine Full service and MOT through KWIK fit website to be performed at Greenland Road Sheffield, Yorkshire S9 5JF.

I am disappointed because the service you provided was completely unsatisfactory, and unfinished because they do not complied with the time scale as agreed by KWIK Fit (I still have not been provided with the MOT certificate and the job done was 4 hours late than the agreed. Also the job is unfinished and performed by incompetent mechanics (Not done by Service technician as mentioned by the manager James Smith) with some screws and bolts still missing under the bonnet, clear signs of inexperience practice with the oil spillage all over the engine.
Also when I was contacted by one of your customer satisfaction team I tried to tell them and they hang up my phone and never contacted me back which is completely humiliating and unacceptable level of customer service which I received from you.
Which seems to me as in breach of our contract as laid down by the law.