The suspension spring on my passenger side front wheel broke. Searching around kwikfit was the cheapest rapid fit option as I needed the car ready the same day. When I arrived with the car in a tow truck, without checking them the garage decided as well as changing the springs they should change the shocks. Knowing full well I couldn't take the car anywhere they told me they wud refuse to do the work of just changing the springs, they would only change both. If I wanted just the sprints I could go elsewhere.

I spoke to the garage that had carried out my mot a few weeks previously and was told that they shocks were tested during the mot and passed. Further to that, that garage said the job wasn't necessary, as did a local ford specific garage.

Never the less the garage persisted and I was not in a position to remove the car! so I had no choice.

I tried to complain to head office who told me they agreed the work wasnt necessary and they would contact the garage. But the car got delayed over night and then their tune had changed and suddenly everyone agreed the work needed doing!

I feel fairly certain that at some point the truth was not told! And I am very angry about it! I believe these companies getaway with too much!