I'm a new resident to Texas just moved here from Ga. So I had to get the car saftey and emissions test done so I could register my car in Texas. I took it to Kwik Kar. I was seated for while in the waiting room. When another couple came in for the same test and came and went. Naturally at that point I was wondering why my test was taking so long. I and the person with me looked through the glass and saw the guy messing around with my car door. He came in sometime later and said the car passed and took payment for the test. He then drove the car around to the front. I tried to open my car door only to find the door handle loose and not able to open the door. We told the guy who did the test and he was rather unresponsive. So we left and called the manager and were told the general manager would called us to address the issue. He did the next day and said they were not going to cover the cost of the damages their employee caused. I now have to have someone enter to

the car from the passenger side and reach over to open my door from the inside or I have to enter from the passenger side and crawl over. I feel this company should cover the cost to fix my door handle. Nice how a saftey test can manage to make your car less safe! Some welcome to Texas!

I went to get an AC Diagnostic check on 8-11-10. I was charged $99.34. On 8-12-10, I was back because I had no air. I called Kwik Kar, and the mechanic said well we didn't charge you for the air we put in already. I asked him what does a Diagnostic Check provide. The mechanic admitted he didn't check for any leaks. (Remember, I got a Diagnostic check.) He said, "I will put the vehicle on the machine and the problem will be detected". I left with air. On 8-13-10, I was back with no air, the so called mechanic said, I am not sure what is wrong, but we will fix it. It was 100 degrees outside so I said, well I need an oil change too. After the oil change, the mechanic said, "well "you have two large leaks in the PS pump and the EV Evaporator", and gave me an estimate of $477.83.
The Oil change was $36.11, but the receipt says Washer fluid and brake fluid were added. I checked when I got home and they both were empty.

What kind of company is this!!!

I went into the Kwik Kar location to get an oil change only where I was told that the price was $79.00 to get that service done. They did an oil change and said that I also need an air filter and wind sheild wipers which I agreed that they could do. Later on that night my service engine light came on and I also discover that my windshield wipers blades also didn't work which they fixed them when I returned up there whit the problems that I had. When I went to get my sister that night I discovered these problems because after they had finished the work on my car I went straight home to do other things.Later on that night I discovered that my check engine light and my wind shield wipers blade were not working but the business at already closed for that evening, so I went back early that morning and because the light had went off they said that it was nothing that they could do and that my car being a 1995 Lexus was to old to go on some machine and told me to take it to Auto Zone so that they can put it on the machine. When I went to Auto Zone they also said that their machine does not go back that far. Now my car is running bad, and I've Never, Never had a problem with my check engine light coming on until your company call themselves doing a simple oil change to my car. This is my only way of getting around especially since a bus do not run in my area and I am on a limited income. I don't know what type of shabby work that they did to cause so much of a problem but I feel that they are responsible to fix my car back.

I took in my car to get one of the front light bulb replaced, and on that same evening after they had replaced it, the low beams on both lights would not work. I took it back for them to fix it a week later, and they could not seem to find the problem. They suggested that I go to an electrial shop to get it looked at.

Why should I incur a debt of $200 or more when I just needed them to replace a burnt bulb? The owner was arrogant when I spoke to him on the phone, and suggested I take my care elsewhere. After telling him that I was not happy with his response and that I was going to report this to Kwik Kar, he decided to give me back my money " IF I HAD A RECEIPT".

I just feel that this is not fair, and who knows how many more people are being treated in this manner.

Something should be done for me, so I dont have to be dish out a ton of money, for replacing a burnt out light bulb. I really hope that you respond to me, and challenge the owner. His name is Lee Spann, his telepone number is 972-304-1095. I have been a customer at that location for 3 years, and dont ever intend to go back.

Peter