I took my car in for its MOT which it failed on a few minor issues. I took the car to an external garage to get the parts fixed so that i could get it back in time to take advantage of the free re-test within a 48 hour period. The car was fixed the next day and was ready to have the re-test carried out on it, but when i called up to book the car in, they were too busy to look at it and informed me that it would have to be the day after, rendering the free 48 hour period useless. The car eventually had a re-test 53 hours since it had first failed and i was charged a partial re-test fee of £24.00 for the 15 minutes they took to look at the previously failed areas.

At any other independent MOT station this re-test would have been free of charge up to a three day period as i have experienced myself. I received a phone call from a very abrupt member of the customer service team from head office, she was no help and spoke with a very rude manner over the phone. After explaining my circumstances further she basically told me there is nothing they can do as it is company policy. Its discusting how they treat there customers and as there motto suggests "you'll be amazed at what we do"... well im pretty amazed by the experice i had. The company has three main traits:

- Awful company recognised itself by its motto

- No customer value or retention

- Poor Morals