I want to make the big complaint of B&B La casa di Marzapane, yesterday they asked me from the email when i should come today, i wrote btw 4 and 6 in the afternoon, then they replied it would be perfect for us to come at around 6:00 PM. But today, when we came at around 4:30, the door is closed, as we had a tiring trip from the bus and none of the neighbours could communicate with us, we can only change into other hotels. Then the stuff from B &B asked us to pay because we didnt arrive at around 6 PM, which according to them was the fixed time. But as u see from the emails below, they never said we should arrive at 6 o'clock, and we came at our promised time(from the website, the reception time is between 8:00 to 22:00). Then they said thier neighbours saw us at 3:30, but we arrived at the bus station at 3:40, we have the ticket as evidence. In fact it took us around one hour to find the location of the hotel, but this is our personal problem, so we dont want to mention it. The hotel wanted to charge us in full, we think it's really unfair, it's not just about the money, but also our mood and the wasted time. We dont know yet whether venere.com will charge the money from the credit card yet