I had been with LA fitness for over 6 years. I have been on a pre-paid yearly plan for about 4 years. At the time I switched to the pre-paid plan, the representative informed me that I would get one extra month free. I was also informed that I could still cancel at any time like a monthly plan. Now, after 4 calls and going into the LA fitness over a 4 week period, I still have not been able to cancel. Unfortunately, LA fitness will not let you cancel on the internet. So, I make several calls (respectfully, separated by several days) to Michelle, the supervisor at the LA Fitness on Michelle in Irvine, CA. No callback. Excuse 1: vacation Excuse 2: very busy due to a holiday break Excuse 3: busy with other clients will call me later. Excuse 4: no excuse. I even went into the facility but she was not there, so left another message. Excuse 5: the receptionist literally said she was having a lot of issues to tend to. I told her as a veterinarian with a very high caseload, I wouldn't even wait 4 weeks before calling someone back. Finally, called corporate. They said that the contract will not allow me to terminate without a physical ailment and doctor note, or having moved out of the area. So be it. For 4 weeks, Michelle or no other rep would get on the phone and tell me that. Also, when I asked for my contract copy, they said it was purged. They would provide a current contract. Well, what good is that if the contract has changed over the past few years, which I am sure it has.
No respect. No courtesy call.
The best part. My wife is still a member because she needs a indoor pool. I asked if I changed her off her prepaid plan, what would be the price. After 7 years of membership, if she changes to month to month, her rate would be no different than someone new joining!!! Nothing for a 7 year member.