The heater at the Johns Creek location was on "overdrive"- people were getting overheated after ten minutes on the treadmill as it is like a sauna...The manager was informed and stated that she was "aware" of the problem but that she could do nothing about it. Wow. Not only was she not empathetic with members who were unable to fully use their membership due to the heat...She was rude and had such a bad attitude; she should definitely not be doing front desk duty or possibly even be a manager as she has no people skills and evidently is unable to address member concerns. Managers, one would think, would be concerned about making members happy and would speak respectfully and politely when addressing member concerns rather than have a bad attitude...The heater has been on overdrive for over ten days; not being able to use my membership for that long a period warrants a refund of this months dues.