I started sending written requests of cancellation in July 2009, as the contract specifies.

After SIX letters, they are still taking money out of my account, in November.

A new LA Fitness opened November 9, 2009 at Settlers Ridge shopping complex in Pittsburgh. In July, there was a promotion to sign up members. The rate was good. I swim exclusively in a 25 yard pool. The representative signing me up said the new location would have a 25 yard pool also, have a 83 degree temperature. After I signed, the representative said I could check out the Bridgeville, Pa. location (also in Pittsburgh, where the shooting murders took place). The pool there was long. But, I don't think it was 25 yards. I swim backstroke exclusively because of a disability. I noted there were no warning flags for backstroke swimmers to warn of the lane ending. Since then, July 2009, I have been asking whether there would be flags at Settlers Ridge. I called the Los Angeles corporate office in August. The customer manager there said it was up to the local club as to whether to have flags. Since then, Ihave talked to Settlers Ridge representatives about the flags. They took my questions. Said they would get back. Never did. At least 6 times.
Yesterday (November 9, 2009), I talked to the general manager of the Settlers Ridge location. He said that warning flags would not be added because LA Fitness wanted a uniform appearance in all locations. When I mentioned I talked to thecorporate office, he took my name etc, said he would talk to someone higher up, but would not make it his priority. And if they installed them, it would take a month or two to install. At the same time, if I wanted to cancel my membership, I have until tommorrow, November 11, 2009 to do it.

I swim exclusively 2 mile a day because of my disability. I can't use the equipment etc. I also noted the Settlers Ridge pool is a lot smaller in length than the Bridgeville LA Fitness location, and the picture of the Irvine location that is on the LA Fitness website. I have been swimming in a 25 yard pool for over 20 years, and know how long that is. I think the Settlers Ridge pool is 18 to 20 yards at the most. But, the general manager insists it is A Junior Olympic Size pool, and that it is 25 yards. I need to know the accurate length for lap count.

The lack of warning flags is the main problem. The safety of swimmers should take priority over the decor of the pool. And LA Fitness should have them in every location. If they are concerned about decor, they could incorporate tasteful prints or something into the ceiling near both ends of the pool so backstroke swimmers don't ram their necks.

I am very satisfied with the Y where I am now swimming. The reason I was changing to LA Fitness was it is 6 miles from where I live, whereas the Y is 24 miles. But, given the back and forth from corporate to local (I feel like a ping-pong ball, not getting back to me as promised (3 months plus since started asking about the flags, the lack of interest of the general manager (not a top priority), I have decided to re-up with the Y, even though LA Fitness is less costly, and it would save me a great deal of gas and travelling.

LA Fitness has been a very disappointing experience, and I have not worked out once at the location I signed for.

When I first joined they wanted a canceled check so they could take their money out of my account. I gave this to them.

They withheld 2 months out of my account. Then they took the next 2 months out of my friends account. When I called them they said they never had any information on me. So I gave them a charge number. I asked them if they would reimburse my friend and charge my account. They said that would be a lot of work couldn't I just pay my friends. So I did.

They then started calling me non stop saying they had lost my charge number and wanted me to give it to them again over the phone. I informed them that I would go to my gym and fix it that I don't give this out over the phone.

I then contacted my gym Beavercreek, OH and spoke to BOB who said that when I came in he would take care of it, I told him it would be approx. a month because I was remodeling he said no problem.

A month later to my amazement 2 charges were on my charge card but one of them was more so I called them only to find out that these were the rudest and nastiest people on the planet earth. They could not tell me why the charge was more but then all of a sudden she said that my charge had been denied by the charge company so there was an extra fee.

I called my bank and they never ran a charge through in August, (the month they lost my info.) so they ran two charges through in September. I can't help that they ran 2 charges in 1 month since they lost my info.

I then told her that I would be canceling my membership and she told me they were going to charge me for another month I told her to take it as my last month which I have already paid. She said no I asked why not she said "Because that's just the way we do things".

I then called the California office and after telling the girl everything I have been through she informed me that nothing was noted on my account. She then said, "And what do you want me to do about it". What a *&@@%!!!

I have since tried to call California and when I ask for a manager I just get put back to main menu.

Customer beware. When you are done with them it will be expensive to get out of your contract!!!

BUYER BEWARE

They will put charges on you and there is nothing you can do about it and they don't care.

Its nice to know that with economy so bad they have so much business they can afford to loose more.

Whats really bad is I enjoyed working out there I even drove 30 minutes to get there.

I have been a club member for several years and have been generally satisfied. During the course of my membership I've been approached by a number of club fitness trainers, each offering me a free session.

I've had gym memberships for years so I did not need a trainer, but since it was free I accepted the first offer. We made an appointment to meet at the gym several days later. After showing up at the time we agreed upon, I waited for over an hour before giving up and leaving. I never saw that trainer again.

A few weeks afterward another trainer approached me and made the same offer. I declined, telling him of my experience with the previous trainer. Each time I saw him at the gym he would ask me again. Finally his pestering wore me down and I accepted, thinking that he would be punctual since he knew about my last experience. Again I was there at the agreed upon time, and again the trainer never showed up! Unbelievable!

The "trainers" at LA Fitness are a bunch of unprofessional clowns. It would be laughable if it wasn't so hazardous. I have seen trainers teaching their clients poor and even dangerous weight lifting form.

Avoid these idiots. If you need a trainer, hire a professional.

This is yet another complaint against LA Fitness and their ridiculous strategy to milk customer till their last penny.

I became a member of this club from Sept 1, 2009. They also lured me into enrolling Personal Training Program(PTP).
While signing the PTP, the trainer officer (Joe W) assured me that I can cancel the same at any point of time and I dont have to pay a peeny if I contact him instead of corporate...

And I got tricked into this which I regret now.

Now, I am not able to continue the membership so trying to cancel the same and the response is too obvious.. ignorance..

This guy who sat with me after his work hours while enrolling, now doesnt even take my call or talk to me saying he has other appointments on his schedule and cant talk to me for a minute also...

The GM of the local club (another Joe) is acting unaware and not willing to take any responsibility of this...

I really pissed as they are asking me pay over $600 to cancel the membership...

I am going to stay here as I am from INDIA and have to go back...
They just refuse to listen to this and almost humiliated me out of the club today...

Can someone take a note of these complaints and take some action on this company??

they are looting people every day, every second... and still nothing has been done...

Please take some action...