LA Fitness makes it impossible to cancel their membership. I contacted them months ago to try to cancel their cancel anytime membership. In order to cancel online you must sign up for an online account. They make you sign in to your account at sign up. If you go with them save your sign in information. It is a nightmare to get through to them to get your information. This is a planned by the company so that you will have other things to do and forget about your 30.00 a month. It worked on me. It was such a problem that I did forget. They have their cancellation form on line but for some planned reason you can not open the file. I disputed it with my bank and ultimately they continued to charge my card. Four months later I went through the steps again and once again you can not download their cancellation form. Finally I went to their building where they try to talk you out of leaving but ultimately they gave me a cancellation form which you have to send in by regular mail. They also tell you that they need to receive it ten business days in advance to stop from charging you again on their next billing cycle. If they put as much time into customer service as they do into making sure you cant cancel they be a much better company.

The Gym itself is an impressive facility and the hours are better than most gyms that I have experienced in my 13+ years of weight training. They have 2 trainers, Demetrius and James, that really know what they are doing. Most of the other trainers can be seen text messaging
and relaxing WHILE training clients. There is even a European female trainer that hordes weights for herself while she is training and she will confront you if you tell her that she doesn't need to take 7 dumbbells off the weight rack for her client.

Matts are left on the stairwell which is a fire-code violation, 6-12 plates can be found on abandoned leg press machines from 7:00am-1030am every week day, dumbbells are left in all areas of the gym for days on end, 20-36 dumbbells are consistently absent from the racks...

I have begged the staff for over 10 months to require that the members and trainers to rack their weights. All to no avail. There is not 1 sign in the facility asking clients to return/rack weights. 2 weeks ago, I posted 4-5 signs throughout the gym asking members to rack the weights. I was confronted by an employee because of this. Instead of him being upset with the staff for it being necessary for a customer to post signs and repeatedly beg for them to follow proper gym etiquette, he decided to give me attitude.

Yesterday I asked Lauren (front desk girl) for his name because I am considering writing an article regarding the lack of gym etiquette. She responded with "I am going to revoke your membership".

I told her that was fine as long as she refunded my $200+ initiation fee. She said she wouldn't because I have been a very uncooperative member...

This is regarding their corporate relations to the consumer.

I've been a member with LA Fitness since 2001 and after moving too far away from a suitable center I decided it was time to cancel. First, to my surprise they had my picture associated with another person and yet was billing my credit card, as a result I was unable to sign onto their website and download the cancellation form. I call their support number and spoke to a "membership manager" and she told me I had to write a letter and mail it to the address on the website so I did this. Well to my surprise I was charged for two additional months so I called once again, and was told I needed to sign into the online account and download the cancellation form. I explained that I could not sign in since the name on the account was not mine, and her solution? Hang up on me... This company is ridiculous and the only reason for having memberships is by dominating the market and offering lower cost. Well I just found out that I have an LA Fitness about 4 miles from my house and because of their unprofessional ism I've decided to pay $65 per month at a different club. At $35 per month you get what you pay for...Crappy service and treadmills that are constantly broken...

I joined the gym back in 2005 from out of town, well first of all the gut who signed me up gave me a discount thru a home depot employee? but the problem was I wasn't a home depot employee. So I got my discount and then they signed me up for a fitness training which they said I could cancel within 30 days? I found out later after 10/days that that wasn't so.

I had met someone who use to work for L.A. Fintess and was told to call and ask for the president of the company which works ou tof the Perimeter mall gym and complain to the state attorney general of georgia when yo cal the gym . here is the page below. I called and got all my money back. they havent bugged me since... don't get mad get even find out your rights!!!

To whom it may concern,
I obtained a membership with you guys earlier this year and was pressured into the contract. I do however know regardless of the pressure that I received for obtaining a membership and personal trainer that I am obligated to make a final payment if I cancel the contract. I purchased a member ship for myself, Vicki Reagan and two children. It turned out that Vicki or the children never came to the club so I canceled. I also only went to the club about 8 times, and twice with a personal trainer. After I paid for a personal trainer the customer service I received from the club was beyond poor. The personal trainers were never able to schedule me, and I switched to 3 different trainers in a matter of 1 week. Nevertheless I felt like the service and experience I had with the LA Fitness in Rowlett Tx was unsatisfactory. I then went to the club to cancel my contract and they said I could not cancel, but I would have to send a cancelation request in the mail. First of all that is unheard of. What type of customer service is that when you send a cancelation request through the mail and hope that it is received on time so you are not obligated to make another months full payment? So nevertheless my contract finally was cancelled and I was awaiting the final bill. So on 7/20 I was charge an amount of $240 and $490, which I thought was my final payment due to the buyout of personal trainer contract of 50%. I then realized another $240 was withdrawn from my account on 08/15. I imeditatley contacted customer service and they explained to me that my personal trainer contract was never canceled. This made me beyond angry to realize that a corporation can operate like this. I mean it does not make anysense for me to continue to pay for a personal trainer each month if I do not have a membership. The customer service agent then told me that it is 2 seperate contracts which of course no one cared to tell me. So in order to cancel my request I would need to pay an additional $500. So this means I have not been a member of the club for over 4 months, and if I was to pay a cancelation fee, you guys would charge me a total of $1470 for the past 4 months. This is more then my 12 month contract!!! In no way is this 50% of my contract. I assure you guys have made your money off me, but I want you to see how unfair your policy is and there is nothing I can do about it but write a letter, that will probably be tossed in the trash. As a customer, I made a commitment to you that If I cancel I will make my payments. Well guess what, you guys received all your payments on time, and continued to take excessive amounts from my account. The customer service agent refused to go back to the date that I canceled the membership and credit me back with the overpayment amount I made on my contract. So basically I have 2 options. 1 is to cancel the personal trainer membership that common sense should tell you to cancel on the date I canceled my membership. I then will have a $500 fee that For early termination of contract which I feel I have already paid over the last 4 months. Option 2 is to close my checking account so you guys do not have access to withdrawl funds. If I do this, then more then likely I will get a bill in the mail that I probably will refuse to pay. Then it will show up on my credit report as a collection and we would be fighting this out for months. What I am asking you guys to do is look again at the date I canceled, realize the money you guys took from me over the past 4 months is more then 50% of early termination fee for personal training. Cancel my account with no further billing. As I said before you guys more than just made money off me, You have encouraged me to let everyone I know who is interested in a Gym membership never to go to your club. I know being a huge corporation, it really does not matter if you have an unhappy customer as long as you made your money. I am just asking you to think of the equality in this, is this fair, is this moral? I unlike most people canceled my contract the way I was told, and I allowed you guys to withdrawl funds from my checking account. I put my full trust in LA fitness, and made payments when I could have walked away.Knoq through my honesty and the commitment I made to LA Fitness, I expect you guys to do the same, and refund to me what is rightfully mine. I would like a phone call, or further explanation, but like I said the customer service I received from you guys, It is very doubtful, I will have a response. Thanks again for your time, and Hope whoever is reading this, can put themselves in a customers shoes and do what is right. Please contact Micah Semmler at 214-641-1105