My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!

I have been a member of LA Fitness (Glendale, Indianapolis) for the past couple years. Due to hard economic times I decided to cancel my monthly membership. My monthly membership of $34.99 was being withdrawaled directly from my personal checking account each month. To cancel a membership you have to visit their website, download and print a cancellation form, and mail it to their offices in Irvine, California. I followed this procedure 3 months ago. To my surprise I found out that I was still being charged to this very day. When I called the local LA fitness they asked if I had received an email notification after I sent the letter. I said I had not. They said there was nothing they could do to reimburse me for the months I never attended the gym. They did suggest to mail in the same cancellation form but send it "certified mail".

That afternoon a went to the post office to send my cancellation form "certified mail". As I did this, the woman working the desk mentioned that I was probably the 8th person to send a cancellation letter to LA Fitness "certified mail" today! I was shocked to find this out. It seems to me that LA Fitness may be deliberately not canceling accounts and continuing to take former members money. Could this many cancellation letters really get lost in the mail? I think not.

This is a complete rip off!!!

I have been a member of LA Fitness in Dallas TX on Walnut Hill Ln and Skillman for the past 6 months. During this time period, I kept in a locker a radio with a headset and a towel. When I initially joined I asked if this was a safe practice to keep items in the locker, with a combination lock. I was told by the staff there has never been any trouble with theft in the gym.

I arrived at the gym recently and all combination locks were removed along with all contents. When I questioned what happened I was told the fire department, upon inspection, cut all locks as this is a fire hazard. All the contents were given to 'charity' within one week of this incident. I contacted the Lieutenant of Investigations with the Dallas Fire Department and was told they would never go into a gym and cut off all the locks.

The Lieutenant suggested I take this up with the Dallas Police Department, in case this was ordered for an unknown reason. The Dallas Police Department said that they did not, nor would ever go into the gym or order someone to go into the gym and cut all locks, unless there was a specific report of a dangerous item in a locker. Should that have been the case only the specified locker would have been broken into.

Upon returning to LA Fitness to speak with the manager I was initially told the fire department came in, after their inspection, requested that all locks be removed and the fire department cut all locks. After further discussion with the manager, I told him that I had been to the fire department and gave him the information given to me by the fire department and the police department. He suddenly changed his story and stated that he was ordered by LA Fitness Corporate office to cut all locks immediately as this is a fire hazard.

All contents were given to charity, stated by the manager. There were 75 bags of contents gathered. He said there was a sign posted for 3 days to pick up your items. Unfortunately, if you were not at the gym during this time period, all items were given away. The reason these items were not stored is unknown. The reason members were not notified by email, mail is unknown.

According to the Dallas Police Department, this is theft and it is now in the hands of the Police and Fire Departments.

We asked LA Fitness to cancel membership, After two years of collecting from my son for membership and after many calls to cancel, I sent out 3 letter, one to membership, two to cooperate. I received cooperate letters back one within a couple weeks and one after a month. They were un opened. I received a email a couple weeks ago. I asked about the closing of account. thgey said they closed it. Thet took another amount out of his account I did not know until today when I called them and the man told me my account had not been canceled I sent an anger email written below. They have gotten two years plus fees from us without service. Please see information below in my letter.

My Name is Marian Hartsfield, Forest Park, Ga. 30297
I am hoping you get this letter below is note sent to membership

I am getting a lawyer. I sent 3 letter out in Feb. 2 was sent back over a period of time un-open. You have taken addition monies from my son's account. I want his money returned.

This is theft. You received over 2 years of payment without service. I asked that it be canceled. My son asked to cancel account, he was told I had to cancel. I asked that account be canceled. You have not done that. My son asked that account be changed to him since he is paying for it you would not do that. This was two years ago. You can not steal peoples money. I am going to the news media as well as obtaining a lawyer.

In America people like you feel you can steal peoples money. I don't know who is in charge they are not answering mail I am sure my lawyer, CNN or other news media can track this. I am sure we are not the only one this kind of thing has happen to.

I am anger, I want our money back.

In a message dated 6/1/2009 10:08:13 A.M. Eastern Daylight Time, [email protected] writes:
Dear MARIAN,

We were not able to collect the monthly dues for your Fitness membership. Please provide new billing information by logging on as a member to www.lafitness.com, calling or visiting any club, or calling our Member Services department at (949) 255-7200.

Thank you for choosing us for your fitness needs.

Sincerely,
LA Fitness International, LLC
Barcode: [4946939]
Agreement: 05229284340


PO Box 51355 Irvine, CA 92619-1355 - PH: (949)255-7200

I live in Elgin, IL. I recieved a flyer from LA Fitness in the mail to try their facility for 7 days for free. They had just opened 2 weeks ago in South Elgin so I was interested. There was no asterik or catch to it on the coupon. It just said, "other memberships MAY be presented". So I go in and the sales person SHAUN GREEN takes the coupon, asks me if i'm serious about joining, which yes, I was because I was interested in joining at a later date. So he then goes on to tell me that the pass is for 3 DAYS and that then I would be charged for the first month of membership and last month of membership and wouldn't have to pay registration fee. I told him I wasn't sure about that and that I would think about it. THen he offered me a tour of the gym. I thought, I'm already in here, might as well. After the tour he said, so do you want to give it a try? I'm thinkin I get to try for 3 days and if i don't cancel I get charged. So he takes me card and the next thing I know he's asking me to sign for 79.95. I said that is not what we discussed and told him to cancel it and he said, "well you might as well sign it because it's already gone through". WITHOUT MY SIGNATURE ON IT YET! He then said, "just come try a class and later if you don't like it, i'll cancel it for you" telling me i'd get a refund in 3-5 days. I leave, pissed and upset because I didn't have that amount in my account. I came back less than 5 mins later telling AnnMarie, the operating manager, to cancel it. She did. The next day, when the overdraft was on my account, my financial advisor as well as a friend of mine (who owns a gym) told me to demand reinbursement for the overdraft fee because it was their fault. I went in to the gym the next day and DOMINIC ORAIGARA told me i needed to speak with AnnMarie. I went in the day after that and AnnMarie told me it was Dominic that i was supposed to speak with. She tells us that the company never reimburses those kind of fees and there is nothing she can do at her level. So I call corporate. JAMES FOX, a customer service member, tells me he WILL NOT give me the district or regional manager's number and that they will contact me in 24 hrs. I asked to speak to James’ boss and he kept giving me the run around, saying, “he’s not available.” So I said, “James, I know you have a boss. I want them on the line. Now, please and thank you.” James says, “well I don’t know where he is” So I said, “well could you find them please?” and he said, “Well he’s not in the facility” So I said, “So you mean to tell me there is nowhere their above you.” He said, “no. but everyone is going to tell you the same thing I am telling you, that we don’t give those kind of refunds.” I was LIVID! He told me the regional manager would be in touch with me, his name is RENE SHARP. I waited in the gym for SEAN because AnnMarie said he was starting his shift soon. SEAN came in, and spoke down to me and tried to make it seem like he did nothing wrong, that I knew I was getting charged, and that he was trying to save me money. Yea. Right. I told him he never said anything about the 7 day pass and that how is it saving me money to make me pay 80 bucks for 3 days. He then tried to dismiss me by saying, "fine i'll give her her $25 fee out of my own pocket." But it's not just about the money. They are tricking people into memberships, telling one thing and doing another and he shouldn't have done it to me or be allowed to do that to someone else. So I called the customer service number again, told the woman to have a director call me ASAP. That was at 4 pm central time. Still no word. And they didn't call me after the initial complaint. It's been 4 days. They are not taking me seriously and trying to sweep the matter under the rug. And now I’m losing money that I couldn’t afford to lose- I just graduated from college without a job and am still transitioning, so this is really taking a toll on my finances.