I tried to cancel my LA Fitness membership in February and they said that the branch can't do it you have to go online and print and send the form. I did that, I did it again after having the same conversation in March and April. Now I am on to May and still going to download my 4th cancellation form. The manager said I can have them cancel it now becuse of everything but that I will have pay for the next 2 months because of the billing cycles and the advanced bill oh and they still want to pay for the April charges too that were reversed by mastercard when I filed a dispute. I complained and the nice man at the counter called me a c*^t. So I have a bill, a membership I don't want and can't cancel and no way out of it. I do not recommend LA fitness to anyone.

First, I looked at the website to see if there's a free 7-days trial membership and there was, so I applied.
Then the next day the salesperson from LA Fitness called to make an appointment, so we agreed to make an appt. on February, 10th, 09.
So then they offered for a personal training membership for $250/monthly and we accepted the offer at that time.
After discussing with my husband, he decided not to let me join because of our financial problems.
2 days later I went back to LA Fitness to cancel my membership but they said they could give me the lowest price with $117/monthly.
The manager said, "Incase this still doesen't work, we understand if you want to cancel the personal training membership anytime, because its a hard time on economy right now."
So I said, "Okay." and I still stayed with the membership.
On February 17th, I came back with my sister to cancel the membership completely and the manager said, he'll cancel the membership right then, no charges or whatsoever.
But he also said that I sucked for cancelling the membership. He also said that my body wasn't fit enough and that I should go to the gym.
Well, DUH!, I understand that I'm not fit why else would I look for a gym in the first place?!
Its just that the financial problems in my family that prevents me from going.
Even if I cancelled it and he thinks I suck, he shouldn't say it in front of me and insults me.
The customers service there is horrible and they're rude, so unprofessional.
And to top it off, they still charged me two months worth of membership even though I cancelled it two months ago [thats $117/month x 2 = $234] [for March&April]
Anyways, I went back there again to ask why they still charged me even though I cancelled it already.
They told me I was late to cancel my membership when I went there on February 17th [when he told me I sucked] but he never told me I was late when I cancelled it then.
And when he explained to me that I was late I asked by how many days and he told me it was only a day late...
so I spent $234 for nothing since I never used my membership for 2 months. [when they charged me in March and April]
Finally they offered to cancel my membership for real this time.
But the catch is I had to pay $468 [Something called Buy-Out]
And at that time they asked me why I really need to cancel it and told me for the second time that my body was unfit and I need to work out.
So I got really angry, but i couldn't say anything because I don't want to argue and make more trouble than it already is + since english isn't my first language I'm not good with words and there might be a misunderstanding.
So in the end I spent about $869 for nothing at all. And its all because of them not explaining enough when I asked them questions.
They basically ripped me off. All I can say is that I'd suggest you to not go join this fitness center, it's not worth your money or time.
Its the most expensive gym compared to 24 Hour Fitness and Bally Total Fitness. And the place isn't even that great.
If you've searched on google you'd find a million of complaints from other people with the same problem as mine.
LA Fitness's Employees are Super Unprofessional & Rude/Disrespectful.
LA Fitness's Employess are the worst and they're the ones who suck not me.
And if you're stupid enough to believe them then good luck to you... wait till you have to cancel your membership, you'd see how horrible they are.

The place is a dump. It smells bad and it is extremely crowded during peak times. The ladie's restrooms, showers and locker rooms are unhealthy, at best: sanitary napkins in the showers, hair stuck to the ceramic walls, paper towels all over the floor, dirty carpets, and a puddle of water between the showers and the locker room almost made me fall and break my neck. The manager says the facilities are cleaned only at the end of the day because the janitor is male and can't get into the ladies' locker room... Tried to complain to headquarters but gave up waiting on line, they don't have an 800 number and my long distance call was getting too expensive. No place for complaints on their web page, either... The telephone option for Spanish doesn't work, either...

I have recently joined LA Fitness for getting back into my pre pregnancy jeans that every mom dreams after having a baby. But mid way through my training contract, I was suffering from severe lower back pain (could not even walk)and had to visit a doctor. So, I was diagnosed with si joint pain(hip rotation). The treatment :-(take it easy no workout. So i had to put my La Fitness account on hold for 2months and thought that I will be able to recover in 2 months. I called LA Fitness to cancel my account after 2 months, as I was strictly told by my orthopedic doctor not to workout for 6 mths, They told us on the time of joining that I can exit the contract at any time, If there is any physical injury.But here is a catch, U have to be permanently disabled in order to terminate the contract.. SO my Dear friends, a bit of advise DONT SIGN UP ANY CONTRACT WITH LA FITNESS beccause they are not understanding and you don't know what is going to happen tomorrow, they want to see you in a wheel chair to help you cancel the account...Period...ALL THEY WANNA DO IS TAKE YOR MONEY.

The LA Fitness Pro Results Training Programat Universal City has a bad habit of charging clients for appointments that were never made.They claim they can't keep track of appointments properly on their computers.They claim that their trainers don't update their schedules.They proceed to book you for a training appointment and then charge you whether the trainer shows up or not.The trainer will use the excuse that he or she had "no one scheduled at that time when you were scheduled, that someone must have erased it."

If you have scheduled a half hour workout and you were late, your trainer may be gone! They leave 10 or 15 minutes past the 1/2 hour even if you call them and make them aware you're running late, and charge you for the time even if they left you stranded. They often take off without notice and while you make your way to the gym, you may just be stood up.The trainers come and go as they please.They don't get reprimanded for doing anything to their clients that is inappropriate.The managemnet seems to be more annoyed with the clients for complaining than with the trainers for not following through and being responsible and then charging you.

It is the worst program I have ever taken part in with physical training.The schedule-keeping is a disaster.But the worst of it is the training staff itself. They often talk to other people while they work with you.They often talk about their personal problems as they work with you.They don't have anything but an internet- trainers-certificate, who knows from where. Some of them try to sell you drugs and some try to come on to you. Some think it's their place to put you down, criticize you or to make inappropriate sexual comments while they are working with you.This is the absolute worst training staff I have ever witnessed!

Try a different gym if what you want is a decent responsible trainer that will help you reach your fitness goals! This group could care less if you get your sessions or if you get a good workout.They only care about their paychecks and clearly they don't get paid enough because they complain about their jobs constantly. It is a terrible situation and unlikely you will get anything positive accomplished.


The gym itself is fine.The training program is a scam.