I worked next door to their temporary sales office before the Lacey L A Fitness (close by) was built. Lots of their sales folks were always telling me to join now (early - before it's even built) to save and you can cancel anytime you want before it opens. I finally gave in and paid a membership fee and gave them my Visa # to charge my monthly dues to once the fitness center opened and I started using it.

They said my membership fee would be refunded in full and my credit card wouldn't even be charged if I wanted to cancel before it opened. Well, our company ended up moving away before the club opened. The sales folks knew that I only joined because it was gonna be so close to my work, but when I found out my company was moving and wanted to cancel, no one there knew how to take care of it, so they said to come in when their boss was there (Brad) and he could do it. He wasn't there a lot, but I knew who he was.

Brad and I spoke about it a lot and he said he'd have to find out more about it. He said his sales people shouldn't have told me that but he'd see what he could do. I went to their website too to cancel, so I thought it was done. Then, when charges started showing up on my Visa, (my company had moved by then) I called him and was told he'd take care of it.

Then the next month, more charges and no credits. I called again, but this time the new club had opened and I got an employee there and explained my dilemma. He said he'd have Brad call me. Sometime later that week he called me and was really really sorry, but said he'd get to the bottom of it. This went on a few more times and I got busy with other things.

I just noticed recently that LA Fitness is still charging dues to my credit card!! From looking at Ripoff Report, they are pretty good at this and it is a common theme in most every report! When is someone going to do something about these people?? Am I going to have to call them every month for the rest of my life?? Somebody please help here! This is ridiculous and I and several others want their money back! What should I do?? Thanks!

The club is constently dirty in the morning (dust, garbage, paper towels) on the floor. There are "dust bunnies that are noticeable around the machines and in the spinning class. There is 1 cleaning person that is supposed to be cleaning but on numerous occasions can not be found cleaning. The locker rooms are disgusting. There is garbage left out as well as mold growing in the showers. There have been at least 3 times that the club has been without paper towels throughout the entire club. They were not filled for a couple days. Lastly the front door to the club has been broke for quite some time. This is a safety concern seeing that there is only one person who opens the club up in the morning (a female) The club has taken to long to act on these matters.If there is anyone who asks me of a fitness club that is good and that would be beneficial for them to join-IT WONT BE LA FITNESS!!!

Without getting into dated LONG detail, since I don't have the energy to explain from the beginning, I will give in a nutshell. If there is a problem at all, memebership or training, good luck on getting it fixed. I had a problem with a charge for my membership (to a wrong credit card) - no one could help me. The gym manager was never available, and when I did reach him, I was promised a credit I never received. Then it started with signing up for personal training. The "training manager" did not completely explain IMPORTANT details regarding the training sessions, such as THEY ARE ONLY 30 MINUTES (I have always had training for one hour sessions) and that the training charges to your credit card or bank account KEEP ON CHARGING YOU forever until you physically write LA Fitness a letter to California telling them to stop! Had I known about how much I was paying only included 30 minutes sessions, I would have never bought the training. They are not competitively priced in that area, and that's probably why he didn't mention that! On top of that, I was promised FREE sessions for signing up, since I bought so many, and since the original quote I had he could not honor when I went to sign up - the so called "deal" had changed. I was promised 12 free sessions, which I had to literally chase down this manager forever to ask about my free sessions so I could get them! No one could help me. He was often not there. I left messages. I think after a long annoying while I got a few free sessions after nagging him so many times, and I most certainly know for sure I didn't get the 12 I was promised. Getting ANYTHING done at LA Fitness is a joke. Everything is "corporate". If you call corporate, they tell you to call the local gym. If you call the local gym, they blame everything on corporate. If you want to cancel your membership, you can't simply cancel it at the gym. You have to write "corporate". You better get it certified mail, or be sure they will say they didn't get it. You can't send them an email OR leave a voicemail for anyone. They make it practically impossible to deal with any situation at their corporate office, and make it as inconvenient as possible, I'm assuming so that they can squeeze in an extra month or two of charging you for a membership. If you actually do get ahold of a receptionist there - GOOD LUCK! They are short, rude, and no matter what you say them, they throw in the "on hold" loop. In the decades I have been working out, and have also worked at health clubs, I have never witnessed such a club with poor customer service. I have no idea why they are as big as they are, except maybe for cheap memberships. Talk about getting the run around...
I am still a member there but won't be for long. Just waiting for my training to run out. Just beware...you have to ask A LOT of questions and get details, because they won't tell any of this hassle information when you sign up. Of course, they want your money first. I will say though that many of the staff people are fine and friendly. The front desk people in general are ok but not very friendly or ask any questions or make any conversation - they just bar code you in and that's it. I guess that's the difference between a corporate gym and a training gym...live and learn.

I quit LA Fitness to join a different health club.

I submitted my formal letter to end my contract and about a month later received a letter of acknowledgment that they would agree to withdrawal my membership and stop my monthly charges. That was March '08. I just noticed that they are still withdrawing $26 from my account.

I didn't save the letter they sent me. Now I'm wondering how I will get proof of when I ended my contract. What can I do?

They owe me and many others. These scams need to stop. It's fraud!!

i've been paying on this membership since I lived in Portland, 3 years at 10 bucks a month ($300), I wasn't allowed to cancel nor get a refund when I moved 100 miles away - within a month of getting the membership. When asked to speak with a manager, I was told a call back would be performed, to no avail. Upon calling today, I was told my membership would be canceled but there was no way to refund any of the monies that I had paid into it, including the pending payment on my acct for this month. Furthermore, when trying to contact someone via their online services, it directs you NOT to a corporate customer service number, but to the branch itself. With this company it is virtually IMPOSSIBLE to get a MANAGER on the phone. Who is trying to get clientele with great customer service? Obviously, NOT LA FITNESS!