WORST GYM EVER!!! HORRIBLE EVERYTHING...TOO MAD TO EVEN WRITE MY STORY...DONT EVEN THINK ABOUT GOING THERE...THEY WILL ROB U BLIND!

LA Fitness is absolutely ridiculous! Their cancellation policy is set up as a ploy to keep the last month's service charge. I was sharing an account with my brother, and I wanted to cancel. They charge me every month on the 28th and my brother on the 24th.

I went in person to the gym and got the cancellation form. I sent in the form on the 14th, which is plenty of time before the 28th. When I saw that I still got charged on the 28th, I called them up to complain. They gave me the corporate number. When I phoned them, their excuse to having charged me was that they didn't receive the form on time. What liars!

So the second month, I sent it certified and paid almost $5, plus my time at the post office and additional frustration. I have proof that the cancellation form arrived on the 21st, still almost a week before my charge date, yet, not only did they still charge me, they had the audacity to charge me on the 24th with my brother's charge.

I was furious. My brother called up the gym and they told him that he needed to come in person and show proof of the certified mail. I told him that was ridiculously to have to make an extra trip. They do not have a fax number!

I called up a couple of hours later, and the next person told me that I needed to bring in a copy of my statement showing proof that I was charged. At this point I was so mad that I had to go through such a hard time to cancel my service and nobody could give us a straight answer. I asked for the corporate number again and I was told that they do not provide the number. He basically told me that he couldn’t help me and that I need to come in person to speak to the Operations Manager. In this day and age, I have never experienced the need to cancel anything in person-it is usually done via email or fax! These LA Fitness employees do not know what they are doing, nor do they care about the customer.

Then, they told me to come in on Monday to speak with the Operations Manager. I told them there is no way I am coming in. They need to figure this out and call me on Monday to tell me that it is resolved. They asked if I wanted to leave a message for the manager, is this guy kidding me? The manager on duty told me that the Operations Manager was very busy and that I should call back on Monday to follow up. What great customer service huh? This man named Lance in North Miami Beach didn't even care and was practically mocking me. I told him that he needs to make sure that the Operations Manager is aware of my situation and that HE needs to follow up with me! I have already put in enough effort! This business is so ridiculous, they are definitely a case for the Better Business Bureau to investigate. Next thing you know, on Monday when I call, they'll tell me that it is "TOO LATE" again. Who knows?!?!?!

They will continuosly charge account even after you cancel. the staff will pretend to help you but really do nothing. they are shady salesman and you cannot trust this company. they will literally steal from you. It will become impossible to cancel any training or memberships, despite the fact that they tell you they have a cancellation period. it has been so stressful to be helpless as they pull money from my account every month. i had to close my account and they call even though ive cancelled. i use la fitness in santa fe springs and the female in charge of selling training is shady indeeed.

It could have been a great place. When it first opened and i went in,

it reminded me of a mall. This gym been packed since the beginning and the only thing that's changed is most of the staff, by which there are not enough of. (You are on your own) Considering this place must be loaded ($$$) their membership has got to be 8, 000 or more. Why isn't there more help, more cleaners around the clock so we don't walk in on filth in the mornings (left at 11:am Sunday still no one cleaning) boy the germs must be in the zillions (lol). I don't go to sweaty machines i let someone else use them then i return other wise i would be wiping the place clean and that's not my job so i wash my hands often keep my hands off my face and do what i got to do. The looker rooms should have been twice the size. The comments that have been posted by others are 80% true. I like the place, people swarm to la fitness for a reason and that adds to the motivation. They have some great machines and the spin bikes are top of the line. The pool has 30 people in a class and there is no one there checking the water afterwards. And, that's one of the reasons i joined to swim. I use to think of la fitness as the YMCA but the y does a better job of managing their business. My days are numbered there. I will miss the hundreds of grannies and grandpas, the 300 pounders, the handy cap, the autistic, the teenagers . P.S. If anyone thinks that they joining to use the basketball court forget about it.

Mike Fite, the training manager at the Palm Harbor LA Fitness had me sign the wrong contract. He admitted to the mistake. I was even told that my money would be refunded but this did not happen. LA Fitness cares nothing for customer relations. I was told by corporate that they would not refund the $210.00 that was wrongly charged to my account because I used my sessions. Yes, I used them I was wrongly charged and Mike admitted to charging me wrong and still I was not refunded! NEVER NEVER give this awful comapny access to your credit card. They infuriated me so I just want to warn all other out there STAY AWAY FROM LA FITNESS.