Luis which is the manager at the la fitness in Miami gardens, Florida was rude and disrespectful. I enter the gym on a Sunday 7/6/08 and was asked to take a photo. I simply asked why and he looked me in my face and demanded I take a photo. I told him I was not his child and said he did not care. He had a problem with explaining the new procedure to a paying customer. I was extremely displeased today. I immediately terminated my contract along with two other friends and decided to take our business elsewhere.

Neither wind, nor hail, nor dishonest employees, will stop some companies from making a buck at your expense. I became a member of LA Fitness in late 07. Shortly afterward, I entered into a training membership. January 08, I was approached by a trainer stating that he and other trainers were looking to take money under the table to train members. They emphasized that my trainer was quitting, and they could continue servicing those clients at less cost. The Manager/ Trainer at this club Ill refer to him as Bryan, received two separate visits at the club from police officers, anxious to speak with him. I later found out it wasn't for a donation to their favorite charity. Also in the same timeframe Bryan was at this club:

Another club member, signed up with Bryan, and shortly after, his credit card information had been compromised, among other things, to purchase pornography on-line. Were talking over $1, 500.00. A trainer at the club, who worked for LA Fitness previously alongside Bryan, stated he also had his credit card information compromised, and $400.00 was used to purchase pet care products at the store directly behind that location. His personal items were kept behind the trainers desk while he trained. Club members vehicles have been repeatedly broken into in the parking lot of this club while Bryan was employed there.

My own credit card used to debit my membership and trainers dues has been compromised, and had to be canceled. None of this would necessarily, in my opinion, be the fault of LA Fitness EXCEPT for the fact, that AFTER this was made known to them, NOTHING was remedied. No phone calls returned nothing.
When I brought my concerns to the attention of the LA Fitness corporate office in February 08, they assured me the Regional Training Manager, Justin, would call me. In fact, since February 1st, Ive spoken to the office on 3 occasions, and each promises me the same resolution. He NEVER called. I did finally speak on the phone with Justin, ONLY because the Operations Manager at the club, Julie, contacted him after I explained everything to her in June. I explained that after contacting personnel, and sending registered letters, I am still being harassed by Body of Change. Justin took my number and told me he would look into it, but I needed to provide him with documentation of the situation. Within less than 24 hours, the paperwork was in Julies hands and faxed over. He was going get back in touch with me within a few days. Almost a month later - June 26th - he calls me; why? Perhaps, due to the fact that a complaint was filed with the Better Business Bureau. During that same visit, Julie also walked me over to the Trainers Desk to meet Jose. Jose apparently is the NEW manager/trainer. He took my information, including the copies of my letters, and my phone number, and assured me if he didn't call me back that same day, he would definitely be in touch with me within the next day. He was very absolute. Surprise never returned a call to me.

Now, they are attempting to settle with me for far more than what the sessions cost they conveniently forgot that I had free sessions as part of the package. This constant lack of concern to my circumstance proves to me that Body of Change is not alarmed about any of these issues, has no care for club members, or their personal belongings, including credit information. If you've had similar experiences with this club, let me know. Id be more than happy to share additional details. E mail me at: (((ROR redacted))) to contact the individual above Justin Rivers, his name is Mike Ulibarrie. He is the vice president over the territory. Give him a call.

Nothing improves or kills a business better than word of mouth. The volume of business companies such as this stand to lose in memberships and in training, can surpass what my requests and pleads have been for my situation.

LA fitness - Langhorne pa is absolutely disgusting. The machines and bathrooms are not kept clean.

The members themselves are disgusting pigs who can't wipe the equipment down after using it. I'm would be afraid to catch diseases if I used their facility.

Their personal training staff is the worst. Most do not even have their certificate - just ask for proof. And if they do it's because thy sat through a 1 day class. They are more interested in getting a date than actually helping clients. And it's a nightmare to cancel. They will bill you until you cancel your credit card.

Joined La Fitness on Nov 2007 also signed on for 12 months to Body of Change Personal Training .The training went well for most part then I developed Plantar Facilities and Heel Spur went to Doc and got treatment but still in severe pain and he recommend that I quit all gym activities . Sent a cancellation letter for my fitness membership also for my Personal training membership with Doctors letter via certified mail . Got email stating fitness membership cancelled but nothing of personal training called Corporate and she said they did not receive any cancellation for personal training or doctors letter even though it was in the same certified letter.

This company is a SCAM/RIPOFF .

I am going to take this further if my second doctor’s letter and cancellation is not honoured.

I phoned LA Fitness to cancel my wifes membership that had gone unused for quite some time. I was told I had to come into the gym to cancel. We drove to the gym where we were told we needed a form filled out and sent to their corporate office. We were provided with the form and membership number. Friends and family have told me stories about quitting gyms in the past so I was diligent and sent the form to the address provided right away. That was February. It is now June my wife says the gym is still charging us. Sure enough it shows up on the direct debit.

I phoned the gym and spoke with the front desk who apologized and promised to ring me back shortly. She phoned back within thirty minutes. She said that there was no record of receiving my form and that the best they could do is stop billing immediately. Sounded like a scam to me for sure.

If you send in a cancellation form be sure to tell the person at the gym that you will be sending it registered mail (and do it!). I will complain again if the billing does not stop. Stay tuned...