We went into this location on Sunday 1/16/2011 and met with Shawn regarding pricing for two new memberships. He kept going back and forth about well our prices are constantly changing, etc. We had to finally say look, we just want to know how much the monthly dues are to join. We are out comparing clubs in the area and want to know what the monthly membership price is. He reluctantly quoted us a price. We told him thank you, we would be making a decision with 24 hours and would let him know. He was so annoyed we did not sign up then he didn't say good bye, thank you for coming in, here's my # if you have any questions, etc.

We returned on Tuesday 1/18, dressed in workout attire, planning to join and work out. Shawn was there and saw us come in. He immediately said "Hmpf! I didn't figure I'd be seeing you two in here again." We reminded him that we told him on Sunday we were comparing 3 different clubs and would be back if we chose LA Fitness. He went on to say "Yeah, I got ripped a new one because you didn't sign up that day. They wanted to know what I'd done to screw it up.". We said uh, ok, well we're here today to sign up. He said "Well I already told you those prices would be no good if you left that day and came back."

At that point we asked to speak to his manager. Who, as it turns out, was sitting in the next desk listening and when I leaned over to see if the manager was there I found him laughing at the fact that his employee was being beyond rude and we were upset over it.

When we started explaining how unprofessional and rude Shawn had been to us on both visits he tried to stop laughing and said uh, well, er... so we decided to leave.

On the way out we stopped at the front desk and asked if there was someone in charge. A gentleman said he was a manager and was there a problem. We start explaing the situation to him only to have him say "Oh, well I'm a manager of operations, not sales...so if that's what they said..."

We are now happy members of 24 Hour Fitness who was not only happy to take our money but have been completely pleasant and professional in every way.

LA Fitness should be embarrassed to have such employees, especially in a customer facing sales position like that. Oh and good luck trying to contact customer service with LA Fitness to address the issue...you can only get the phone # if you are a member and log into your member page on their site.

While attending L.A. Fitness in Burnsville, MN, I was sucked into the personal training by being tricked into signing a contract that I wasn't offered to read. It was a high pressure gimmick, but I accepted my bad luck and tried to make the best of it. I then began receiving awful training sessions, but was told that there was nothing that could be done for me. I was 'given' the option of freezing my account (of where I was still charged a fee) but poor quality staff did not document such freezing and money was continuously taken out of my account. When confronted, they would not even refund the money that was taken from me and would not help me with my complaint. AVOID THIS COMPANY and you will not lose your money or become taken advantage of! The well being of the customer is not of concern, but only money and upholding pointless contracts!

I previously worked at La fitness so I know how the cancellation process worked. On the contract it states if your residence or place of employment changes, and if it’s further than or up to 25 miles away you can cancel with no issue. All you need to do is just bring proof. I'm a college student and my place of employment changed which was more than 25 miles from the gym, so when I tried canceling them first gave me the run around. So later on I called another gym to see if I can cancel it there, where they informed me the gym in Walpole cannot do that and all I need to do is bring in the proper form and they would have to give me the cancellation form. So later that day I spoke to some of my previous coworkers and they cancelled the personal training for me. All I needed to do was sign and mail in which I clearly did. I thought great it’s all over but that wasn't the case at all.
Later that week I kept getting calls, and when I finally spoke to my previous boss where she began to give me the run around, claiming they go by zip code and not the physical address which is full of crap. I asked where that is stated at but she couldn't make a story after begin confronted about her information. She didn't know what to do anymore because they know they are fault. So still to this day I'm still waiting for corporate to call me and cancel my personal training. Every time I call I keep hearing the same lady telling me I’ll call you back and give you response. I cancelled in October and I'm still waiting to get a response. I called again 12/28 and it’s the same thing.
Shame on La Fitness because I actually enjoyed going to that gym at one point until now. I plan on cancelling all together now and not support their poor customer service gym.

I had been a member of La Fitness for just a little over a year, when i decided to add my 14 yo son on a " friends and family" membership. about a week into his membership, he began to be harrassed by one of the trainers, urging him to sign up for training sessions. I told them both "NO"; for 2 reasons : 1) I didnt have an extra $100 a month to fork out and 2) I still had 27 UNUSED/ PAID FOR sessions from when I had a training contract. I asked them it would be possible for my son top just used the sessions I had already paid for, for him to use and they said "yes".
So roughly a month later, I'm browsing over my bank statements and noticed 2 large withdrawals that were paid out to La Fitness. I call the company and ask them what they are for and they proceed to tell me my son was signed up for a 12 month contract for training! This was definitely an illegal and negligent action on the part of La Fitness. Its' been 2months and i'm still trying to retrieve a refund from the company.

LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 [email protected] and Aylin Medina (pronounced Eileen) (949) 255-7330 [email protected]