Well this is another morning I've come to the gym to find no one there to open up. After calling the manager and waiting 30 minutes I went home. If this happened only once in a while I could understand. This happens all the time.

If I ran a business like this I wouldn't have any customers. I guess because they have our monthly dues in hand they could care less what we think.

Sounds like they need new management here to keep the place open, or start giving us a refund every time someone doesn't show up on time.

I absolutely hate this personal trainer at the LA Fitness at the Pasadena, CA location. He is rude and he needs to realize that he is there to service the customer, not his inflated ego. Here's my story.

So I start doing Deadlift's. When I get to 175 pounds, everything is going great and I start to lose my grip in my right hand on my third rep, as I'm going down. I have a physical deformity on my right middle finger that really *** up my grip. I feel my back start to round out and instead of risk hurting myself, I let the weights go.

Low and behold, right after I dropped the weight, this *** douche bag personal trainer comes up to me and starts to chastise me on how "This isn't that kind of gym and if you can't handle the weight then you should be doing lower weight"

I politely start to tell him that my grip is already bad to start off because of my finger and I that I didn't want to hurt my back because I felt it start to round. He proceeded to repeat his earlier statement, "This isn't that type of gym, you just can't throw your weights, if you want to do that you can do that elsewhere"

I was so shocked by the customer service I was receiving I didn't know what to say. After the fact I know exactly what I should have told him and what I told to the manager of the store and to the district manager.

So this isn't the type of gym where the customer's well being is valued over the dropping of the equipment??? Or is this the type of gym where I'm not allowed to lift heavy weights because of a physical deformity in my finger that I have no control over? Or is this the type of gym that only guys that are 6 foot 2 and over 200 pounds can do heavy lifts because they can "handle" it.

The worst thing about it is that right after some douche bags doing dumbbell bench presses (They weren't even doing them right...) dropped their dumbbells on the ground and he had nothing to say to them.

It really made me feel that just because I have a physical deformity and a thin frame that I have no place being in his gym

He walks around the gym like he's the big man on in the gym, but he's just a *** personal trainer. DON'T SUPPORT THE PERSONAL TRAINERS AT THIS LOCATION.

I'm currently a sales counselor for la fitness and i am sad to say its a bad thing.I feel good about helping these people sign up for a gym that will help change there lives but at the same time I know that are sales are complete bull crap.They change the prices every month so I constantly have members come in to me and say why does my friend have 19, 99 a month and I have 44.44 when we both paid 50 enrollment, It makes me look deceiving and untruthful.I'm a genuine person and take interest in these members health but the la fintness system slaps me in the face.When a walk-in comes in to inquire about a member ship they make us follow direct steps which im ok with, First we do a fitness analysis which is like a fitness interview then show them around the club and talk prices after that and not every body wants to buy memberships after they see the sky rocket enrollment fees that are bull shit.If we don't close are walk ins and sell them we get chewed out by are manager who also has his balls being held by the regional manager.He asks us why didn't they buy what was the objection(I'm like bro this guy wants to try the club for 3 days and then sign up) You see i have no problem with that because I like to try things before investing money in them, But are manger wants to hit club goals so we are forced to sucker people out of every penny possible.We are forced to stand at walmart and hand out passes and we usually get kicked out by store management because we arnt a non profit organization.Also are managers make us call all of are leads over and over until they finally come in just so you will stop calling them.We get paid dirt 8.55 an hour unless you sell 31 ships or more every 14 days which is tough to do every month.So your looking at 45 hours a week for minimum wage.With all the shit you put up with your virtually getting paid nothing.They make you cross promote all over town with your own car and don't even pay for your gas.Managers are blood suckers just out for there bonuses and getting there cash.My general manager is a douche bag!! Before I ever worked there I came in to by a membership and he pressured me so bad I didn't go back for months I was just 17 working part time at the movies and finishing up school and he tried to sell me a 240 enrollment 44.44 a month.I told him to suck on it and left because he wouldn't give me a guest pass to even try the club.Bottom line don't join!! Don't work there...they say you can cancel your membership at any time but that's bs!! It takes 60-90 days at least after you tell them you want to quit for them to stop billing you.I had to deal with much of this and I felt bad it was against my morals!!

I was working out at the gym that I have been to many times before. I went to the standing calf machine and as I put my hand to reach for the weight pin a 15 pound weight (which later I realized had been stuck up on top came crashing down pin my hand causing it to swell up and bleed. I asked for immediate help from a trainer who nonchalantly directed me to the front desk. As I walked up to the front desk girl I asked her for help and then I started to feel faint from the pain so I tried to go to the nearest chair and before I knew it I had stumbled and run into the side wall.

A fellow gym, member came to see what had happened and prompted an LA fitness employee to help and call 911. I was given ice water to drink and eventually an ice pack. My fiancé was called and he came immediately. It took 2 hours to fill out an incident report. They tried to say that nothing was wrong with the equipment and then the incident was "suspicious" as if to say I was at fault and deliberately hurt my self.

My fiancé then called for a manger that refused to even apologize for what happened maintaining that I should have been paying better attention to the equipment. I assured them that I was not looking for any trouble or payout-simply some human decency and sense of customer service. I finally got up to say something and explain he situation, and Shawn, the manger who was incredibly rude, kept arguing with me about the incident. LA fitness should be embarrassed to have these employees. I am a long standing member and deserve to be treated with some respect.

I was absolutely flabbergasted at the whole thing.

My wife purchased me a membership and personal training sessions at LA Fitness in Denton, Texas on December 7th, 2010. At that time she was charged as follows:

*$146.12 for initial membership fee

*$222 for personal training set up and first month

She was then billed for these additional sums:

*$32.46 on January 5th, 2010 for another month of membership fees.

On January 14th, 2010 I visited the LA Fitness in Denton for my first trainer session which was to include a fitness assessment. When I arrived for my appointment the trainer was sleeping. I woke him up at his desk and he took me over to begin working out on weights. I asked him for a tour since I had never been to the facility. He took me on a tour. He did not know the locker policy for the facility. He then took me over to do some free weights. I told him that I should receive a fitness assessment first. He said he could not do the assessment, and that the proper trainer to do it was not there. He then said I needed a trainer booklet, but could not locate one to give me. He said, "That's corporate fitness for you. Corporate fitness ***." I asked what he meant by that. He stated, "LA Fitness fired me from the Lewisville store. The Denton facility was opened too early and we don't even have a scale to weigh you on for the assessment, or the booklet you are supposed to receive." He then was given permission to give me thefitness assessment on my next visit, even though he stated that he was not officially allowed to administer assessments. When I arrived home, I contacted his supervisors and spoke with them about getting a refund as I did not feel comfortable patronizingLA Fitness in Denton after this experience. My wife spoke with 'Angela' and 'Issac, ' both fitness trainer supervisors. Both indicated that they would not refund any money.

*$172.00 on January 19th, 2010 we were billed for another month of trainer fees.

*$32.46 on March 1st, 2010 when my wife received threatening phone calls requesting that we pay for another month of membership or we would be have 'credit problems.' My wife stated, again, that she wanted the membership cancelled and our money refunded.LA Fitness refuses to refund ANY moneys.