La Quinta Inn
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Category: Travel
Contact Information
Marietta, Georgia, United States
www.lq.com
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La Quinta Inn Reviews
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Paula Millican
June 22, 2010
Nasty Place
There were bugs in our rooms, no clean towels, sheets not changed, pool closed earlier than posted, breakfast not stocked. A nasty hotel.
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mslizliz9o
June 22, 2010
Horrible Hotel Stay
This is the worse Hotel stay I have ever had in my life..."Do not"..spend one dime at this hotel.
This was my first visit to the La Quinta Hotels...it had the best price and I said to myself wow..what a good price lower than everyone and book a room..what a mistake!!
When I made it to the hotel it was around 4:45 pm...I had just made the drive from Beaumont, Texas 5 1/2 hour drive I just wanted a bath and sleep...to my dismay I was told their where no rooms ready and for me to go over to the lobby and wait until they call me...what? Wait until you call me?...check in time was 3:00pm wow! It was about 5:30 p.m. when my name was called..I went over and ask for a reciept she said "oh no we do not bill you until you check out you can't get a reciept" well...I check my bankstatment and wow...quest what...the billed my card!!...I had only one clean towel (because they were out of towels). So the next morning I went to the front desk and told them the charged my card..and I had no towels..and could I get my room cleaned..I will be out all day..
Got back to my room around 5:35pm and quest what? you quest it...my room was not clean I had no towels!!..and they told me we are working our way to you...working your way to me..at 5:35pm..I was dirt tired...I just said give me some towels...quest what again?..You got it!! THERE WERE NOT TOWELS I HAD TO WAIT!!...WOW! I cleaned my room and waited for towels...about 7:53pm... pm I get a knock at the door...giving me the clean towels..I complaint to quest services...nothing...I complaint to the hotel...nothing..they did nothing...wait yes they did do something...THEY MADE SURE THEY BILLED ME FOR POOR SERVICE! AVOID THIS HOTEL AT ALL COST...DON'T WASTE YOUR MONEY ON POOR CUSTOMER SERVICE AND BAD ATTITUDES..THEY JUST DON'T CARE. TWO DAYS OF PURE HELL!!
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K. Markus
June 18, 2009
Substandard accommodations
We were charged $114 for a room that was uninhabitable. We stayed in the room for a couple of hours, used a bar of soap, a towel, and a trash can before we moved across the street to another hotel. We were told by the desk clerk and subsequently the manager that we would be issued a credit for half the cost of the room, but after giving us the run-around for 4 days (i.e., not returning calls as promised), the manager said he would charge us for the full amount of the room, was extremely rude, and hung up on me. The details of the hotel: wallpaper ripped and peeling off the walls in the hallways, room numbers taped on the doors with scotch tape and falling off making it hard to find the room, strong mildew odor in the room, hardly any hangers in the closet (and we were told the hotel could not provide more), and when we tried to call down for more toilet paper because there was hardly any on the roll, we found that the phone was broken. If you stay in Tomball, Texas, I suggest you stay at the Comfort Inn across the street. We are very happy with it.
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La Quinta Complaint
May 10, 2009
Overcharged
I made a reservation for 3 nights at a La Quinta Inn. When I arrived the following day, the front desk said that my reservation wasn't in their computer, but they could give me a room at a much higher rate. I suggested that La Quinta had made a mistake, They rudely informed me that La Quinta doesn't make mistakes. Rather than being pressured into paying the higher rate, I went somewhere else. Later I found out that they had billed my credit card anyway for the reservation they claimed they didn't have. Stay away from this Inn.
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June 20, 2008
Charged twice
My husband and I checked out of this hotel and paid cash after the clerk told us our debit card had not been debited yet. I held the room with me card on the phone but at check out paid for the room in cash. The amount was also deducted from my bank account. I have called and complained so many times and was told they couldn't reverse the debit. I now have to try to go through my bank and fill out a dispute charge form. This is crazy. La Quinta Inn is ripping people off. They need to be stopped.
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