La Quinta
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Category: Travel
Contact Information
Georgetown, Texas, United States
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La Quinta Reviews
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wayne jOHN
July 15, 2011
Charged Twice
I stayed one night and promply checked out the next day. Upon returning home I checked my bank account ans they had charged me twice. Made 5 calles to hotel to talk to manager. Finally had to call corporate after manager woulkd not return my calls. This is a rip off hotel. I travel alot and stay at La Quinta alot but those days at that chain will never happen again. I was treated very rudly when I challenged the bill an absolutly no satisfaction from Corporate offices. They pass you from one phone number to another
and no noe seems to held accountable.
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Travelweary
June 10, 2011
Double Billing/Bad Rooms
First room had a non-functioning toilet, second room had a non-functioning air conditioning system, third room was acceptable despite the dust, musty smell, lack of even a bottle opener and the slow draining sink. We paid cash for the room and were assured that NO charges would be put on our credit card. Returning to Canada we found that the room had been charged to our credit card. When we contacted the hotel we were told by Claudia that ' this happens all the time and it should get corrected over the next few days. The La Quinta chain was contacted and some of the money was returned, and that is as good as they will do.
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jmwood42
January 25, 2011
points expired without warning
a few weeks ago my 13, 000+ points from La Quinta's loyalty program inexplicably disappeared, just shortly after receiving my most recent statement. I emailed their customer service department and was told my points had expired, and that they would reinstate them only if i logged another stay at a La Quinta hotel. say what? No warnings of expiring points, etc. I emailed them back requesting that my points be reinstated. They claim my points were forfeited because i hadn't stayed there recently enough. This was their reply:
"Discussion Thread
------------------------------
---------------------------------
Response (Barbara) - 01/25/2011 12:41 PM
Dear jeremy wood,
Thank you for choosing La Quinta Inns & Suites for your hotel travel plans.
I am writing in response to your request to reinstate your forfeited points.
I do apologize once again but I am unable to return the forfeited points. Once you have completed a paid stay please notify me via this email and I would be happy to return the points to your account once the stay is verified.
I do hope that you will continue to use La Quinta in the future and I look forward to hearing from you again.
Please do not hesitate to contact La Quinta Returns at 1-800-Returns (1-800-738-8767) or 1-800-642-4258, if you have further questions or concerns.
Sincerely,
Barbara Swim
La Quinta Returns
[---001:000895:18558---]"
completely absurd.
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damnitshan
November 9, 2009
Operations
I have been working in the Hospitality industry for many years and NEVER in my career have I come across a property so poorly managed as this one. They do not honor reservations because they can not keep rooms maintained and cleaned, they treat their employees very poorly and are very discriminating. If you are not a young female you are not intelligent or capable. I have never seen anything so appaling as this manager. If you want a CLEAN and COMFORTABLE room for the night...go across the street to the Days Inn
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