I chose La Rosa del Monte based on their competitive price and respectable service partners. However, it turned out that their seemingly competitive price was just a way to get customers hooked - their real business model seems to be in tricking customers with inaccurate payment information and then charging extra for the delayed payment.

Furthermore, their customer service representatives are not capable of listening. Trying to explain to them the situation I got really frustrated with their representative who never let me finish a sentence - but instead kept interrupting and talking simultaneously on top. Considering that US is a country where customer service is key to success for any company the complete lack of it is not only annoying for their customers - but also a recipe of disaster for their business in the long term.

Another thing that I am worried about is the status of my furniture when they eventually arrive. The packing crew worked fast, but also packed some items carelessly. When my container finally arrives (let's hope that it does) I will post further information and pictures.

Meanwhile, I advice anyone not to use La Rosa del Monte, as their price will for sure not be what they quote. They will find a reason to increase it - and threaten you, the consumer until you pay the difference. And as per customer service, there is none - which of course means that you the consumer will loose.

mande para Santo DomingO, una nevera una estufa y un set de mesa, me cobraron 1175, desde Januaro 15, i hoy es April 14. pregunte para enviar de puerta a puerta y hoy me dicen the todo esta en la aduana que tengo que pagar 550. dolares para retirar, el contrato con la senora Bonilla fue de puerta a puerta, son unos ladrones, esta es lacompania que estafa las persona

Damaged 7 furniture items; then offered to fix some of them. Without saying, the items were not fixed. Now as we embark in the 'insurance claim', this company takes a rude stance instead of one to help their customers.

Indeed, they are they worst company with the worst customer service.

La Rosa Del Monte is UNPROFESSIONAL company. Don't give them your business. Moving from CT to Florida was a disaster! My furniture arrived 3 weeks late. And some things were broken! I moved to FL. Oct 3, 2008 and I'm still waiting to get a refund check for my damaged goods. If you do decide to go with this company, READ THE FINE PRINT ON THE CONTRACT. This is why I had to reported them to the Better Business Bureau. I suggest anyone that has a problem with this company do so as well.

There seems to be something rather strange going on within this company. I have a court order for child support with my son's father. He is and has been an employee for La Rosa Del Monte for at least the past two years in Philadelphia. His name is Rene Francisco Velasquez.I recently went to Enforcement support court to inquire as to why I wasn't receiving my support although it was being electronically deducted from the defendants pay check weekly. I found out that although this employer was deducting the support payments from his weekly checks, they were keeping themfor themselves. I don't know if this makes any sense or even if anyone else has gone through the same problem with this company I just didn't know who to look to.