LA Tan

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Category: Lifestyle

Contact Information
Tacoma, Washington, United States

LA Tan Reviews

AnnaB'sMomma May 12, 2011
mis informed
I just recently stopped in to La Tan and figured I'd treat myself to something for me- being a single mom and working full time I dont get to do it alot. I bought almost 100.00 worth of tanning for a month- the only 4 times I got to go were great, The girls were very nice and always interacted with my daughter. There in lies the problem... I was never supose to have my daughter with me tanning in the first place, call me dumb, but I wasnt aware of the federal ban about having children with you in the rooms, never been tanning before :/ My daughter just sits on the floor and plays with her toys for the 5 min I tan.
I walk into a different location than the other two Ive been to and I was told I cant bring her with me. I never not have my daughter and Ive been trying to get ahold of the "head honchos" and the district manager for 2 days now. I'm not going to pay for tanning I cant use. EDUCATE YOUR EMPLOYEES!!!
tsvetatodorova26 September 15, 2009
horrible customer service!!!
After signing up for a MONTHLY membership in may and paying with my moms credit card everything seemed to be pretty good, esspecially after getting a good deal of only $20 bucks for that month. 4 months later I found out that my mom has been paying for a member ship every month since then without me even knowing about the "existing membership" After calling the owner of the stupid place he explained to me in the most rude way ever that theres nothing he can fucking do about it expect cancel my account.No one fucking explained to me that the account will keep going ...they should pay me back my $80 bucks not hang up the phone ...can any one help?
shanamikkelsen March 12, 2009
Poor Customer Service
I have been a customer of la tan for 4 years. I have been a VIP member for 2 years. I have been on the 89.99/month and 59.99 month. I also purchase all my lotions and tanning supplies at LA Tan. Even though I have been a very loyal customer contributing a lot of money to LA Tan, I have never received the respect I deserved. So After four years I have decided to end my membership. It's a shame because I really love the beds. Now Im going to just go to my local tanning salon that probably wont have as nice of beds but at least I will feel welcomed, and taken care of.

A few examples of my dissatisfaction are:

-I am constantly having to wait at the front counter so that the workers can finish a cigarette, phone conversation, homework, and one occasion a fight with there boyfriend .

-Anytime I have a question about my account I seem to be a bother to them, yet if I ask about lotion they perk right up to get the sale. Even though most of the time they don't know anything about the lotion.

-I am constantly being lied to about current balances of tanning dollars and rebates. I have been told at one store that I had none left, just to go to another store and here I had plenty. I don't appreciate being lied to to make an extra commission.

-There have been numerous time that the beds were not properly clean.

-One of the stores were letting there friends tan for free on my VIP package on days I was not there.

-And the biggest kicker for me is the lack politeness. I work in sales myself and I am constantly dealing with angry upset customers. I would never act the way LA Tan's employees do. I would be fired if I was always being short with customers and had a bad attitude. One time a new girl was trying to help me and every time she had a question the manager would get all frustrated and give me dirty looks because we were interrupting her conversation about how smart her cat is.

I hope that some day in the near future you pick better employees to run your company. And as I said before, its a shame I'm going to sacrifice quality of product for better service.

Shana Mikkelsen
[email protected]

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