I just recently stopped in to La Tan and figured I'd treat myself to something for me- being a single mom and working full time I dont get to do it alot. I bought almost 100.00 worth of tanning for a month- the only 4 times I got to go were great, The girls were very nice and always interacted with my daughter. There in lies the problem... I was never supose to have my daughter with me tanning in the first place, call me dumb, but I wasnt aware of the federal ban about having children with you in the rooms, never been tanning before :/ My daughter just sits on the floor and plays with her toys for the 5 min I tan.
I walk into a different location than the other two Ive been to and I was told I cant bring her with me. I never not have my daughter and Ive been trying to get ahold of the "head honchos" and the district manager for 2 days now. I'm not going to pay for tanning I cant use. EDUCATE YOUR EMPLOYEES!!!

I have been a customer of la tan for 4 years. I have been a VIP member for 2 years. I have been on the 89.99/month and 59.99 month. I also purchase all my lotions and tanning supplies at LA Tan. Even though I have been a very loyal customer contributing a lot of money to LA Tan, I have never received the respect I deserved. So After four years I have decided to end my membership. It's a shame because I really love the beds. Now Im going to just go to my local tanning salon that probably wont have as nice of beds but at least I will feel welcomed, and taken care of.

A few examples of my dissatisfaction are:

-I am constantly having to wait at the front counter so that the workers can finish a cigarette, phone conversation, homework, and one occasion a fight with there boyfriend .

-Anytime I have a question about my account I seem to be a bother to them, yet if I ask about lotion they perk right up to get the sale. Even though most of the time they don't know anything about the lotion.

-I am constantly being lied to about current balances of tanning dollars and rebates. I have been told at one store that I had none left, just to go to another store and here I had plenty. I don't appreciate being lied to to make an extra commission.

-There have been numerous time that the beds were not properly clean.

-One of the stores were letting there friends tan for free on my VIP package on days I was not there.

-And the biggest kicker for me is the lack politeness. I work in sales myself and I am constantly dealing with angry upset customers. I would never act the way LA Tan's employees do. I would be fired if I was always being short with customers and had a bad attitude. One time a new girl was trying to help me and every time she had a question the manager would get all frustrated and give me dirty looks because we were interrupting her conversation about how smart her cat is.

I hope that some day in the near future you pick better employees to run your company. And as I said before, its a shame I'm going to sacrifice quality of product for better service.

Shana Mikkelsen
[email protected]