Ordered a $2, 000 piece of furniture from La-Z-Boy Furniture Galleries in Wilkes-Barre, PA. It arrived about 6 weeks later with fabric that I specifically said I would never have in my home. It was that microfiber type fabric that shows marks all over it. I am a neat freak and could not handle having this type of fabic. Also, the quality was extremely poor. I immediately called the company and was given the run around and treated terribly. I finally spoke to the owner who was extremely rude and uncooperative until he realized I would not back down, not for $2, 000 in this economy!!! He then asked us to go see if there was anything else in the store we wanted. We did, but there was not. I told him I was extremely concerned about having furniture in my home that did not belong to me and I did not want anything to happen to it while in my possession so I wanted it removed as soon as possible. He told me to call the store and talk to Debbie, Donna or Kathy because my salesman, Lee was not in that day. I called and spoke to Marie and Debbie. Neither one ever bothered to call me back. I had to call the owner again and express my concern over having furniture in my house that wasn't mine. He said he would not pick it up unless I signed a paper agreeing to store credit. I told him we saw nothing else and after the poor quality of furniture we received, the horrible way we were treated that we just wanted a refund and be done with it. Now, keep in mind there is nothing on our paperwork from them that says you must take store credit or anything like that. Also, there is nothing posted in their store saying that either. I would definately think twice before buying from La-Z-Boy. I am reading a lot of horror stores about people getting ripped off and having difficulty with their customer service, etc, but I refuse to back down.