My husband and I made a “third” purchase of La-Z-Boy furniture in July 2009 at the Roseville store location. We had been proud owners of La-Z-Boy furniture twice before. The prominent words being – “had been”.

In July of 2009, we purchased two recliners from the “locally-owned and operated La-Z-Boy Furniture Galleries of Roseville – Liz & Jim Reego” - for a cost of ~2400.00. In July of 2010, the cushions/padding began pulling away from the back of both recliners. I phoned customer care (because we had also purchased the 5-year extended warranty) to express my frustration and arranged for repair of both recliners. Because La-Z-Boy does not provide for a “loaner” option, we had them take one recliner at a time. Two weeks later, the first recliner was returned. One side had been repaired ok – not great; the left side was not repaired at all. They now have our second recliner … and we are on the road of trying to reach someone to assist us. All we have dealt with, “we can’t pick it up then”, “we don’t provide loaners”, “I will see if the supervisor is available”, “we are sorry, but we can’t pick it up until Wednesday”…..I could go on!!

What happened to the “old” La-Z-Boy. Now that it is locally-owned and operated, all we have been receiving is the run-a-round. I have a Montgomery Wards couch in my loft that I paid $500.00 for TEN YEARS AGO! The cushions on that couch look better than my $2, 400.00 purchase a year ago!

Purchased La-Z-Boy furniture with the promise of state-of-the-art frame construction that can stand up to whatever my family dishes out. All that La-Z-Boy has been dishing out is excuses.