I am fighting with La-z Boy furniture to get back my $4, 000. I spent with them less then a year ago. The fabric is falling apart and the swivel chair makes so much noise we can't hear the TV. Yes, their tech. came out and took pictures (twice!), His did not show the wear and tear on the fabric so we got a professional to take pictures and gave the tech. a disk. We have been denied our money back. The represenatives I spoke to said they would replace the swivel base and the cushion in the recliner chair and they would "shave" the pilling from the couches. So, they expect me to let them replace a defective seat in the recliner with fabric that has fallen apart in less then 6 months with the same fabric? Duh! I wish I had looked on the internet under "Laz Boy complaints" prior to this purchase. I think the thing that upsets me the most in looking at the complaints is the disabled people that have had problems with Laz Boy. Most of the complaints say "I am stuck" with this or that. This type of service is totally unacceptable. I think each of those people should contact the ADA and file a complaint. This is just the beginning of the "mission" I am on to recetify the poor service of a large compay.