I sent e mails to Mr. Pruitt, the owner of all seven LA-Z-BOY in the bay area, on 1/17/2004, 12/06/2004, 12/10/2004. I explained that the two reclining massage chairs I purchased did not have the massaging power of those chairs I tested at the store. I explained this also in an e mail I sent to Ms. Rodriguez on 10/25/04. Both of them refused to replace the weakly massaging chairs with ones conforming to the ones I tested at the store or to give me back my full refund. Both chairs have discolored within a couple of months.

My wife and I ordered a sofa and an ottoman after we got married because we had no furniture. So in August we placed the order with the sales rep. and he told us it would be 6-8weeks, we thought it was alittle long but decided it would be worth the wait! Then 6 months rolled by, we asked what happened. The customer service lady was very rude to my wife and said she has no idea why its not done, and she has no way to contact the factory! Then we finally get our sofa but no ottoman! They had no idea where it was. It took another 3 months for them to get it to us and when it arrived it was the wrong COLOR!!! So they sent us another one and it was the wrong COLOR again!!! So we finally had them give our money back(for the ottoman) after 10 months of pain and agony, NEVER SHOP AT LA-Z-BOY AND ESPECIALLY NOT THE ONE IN TUKWILA WASHINGTON! THEY ARE ALL SO RUDE THERE AND NOT HELPFUL AT ALL.

I have shopped at many LA-Z-BOY stores in Long Island, New York. I don't understand why people are complaining about not getting their way after a warranty expires. Warranties cannot last forever and nothing can last forever. I had my La-z-boy recliner and sofas for seven years and it still looks brand new. I have purchased bedroom furniture from Macy's that did not last more than two years. After my warranty expired my wood began to crack. Macy's did not come out to fix it because my warranty expired and I worked for them! Did I complain no my warranty expired! What do you expect. Stop complaining about delivery fees which have to be charged to run warehouses and pay the people that run them. You don't work for free and why should they? Stop trying to get something for nothing. If they gave everything away for the price you wanted sure you would be happy but they would be out of business and then you would complain about them no longer in business. Bottomline people when you brought that stainsafe warranty the salesperson told you to call within a certain time frame and stick to your story, but no you didn't listen. Now you want to complain about something you know you had fault in. Customer's are not so innocent and are not always right. I am a consumer and I overhear customer's complaining about things because it did not work for them. Then the customers that really deserve to complain are not heard because of the customers that don't admit fault.
Get a life and make only legitimate complaints! Delivery fees? Come on.

About 4 weeks ago I purchased a La-Z-Boy home theater set from the clearance department of my local furniture store. I now need a replacement motor for the power recliner and the store told me that since it was purchased on clearance that La-Z-Boy would not honor the manufacturer's warranty even though I was the orginal purcahser. I called La-Z-Boy and got the same story from them. I do remember seeing that items are "as is", but I don't recall seeing anywhere on my recipt nor posted in the clearance department that the manufacturer would not stand behind their product if you had problems later. I have never experienced customer service like this before. Is this an industry standard for furniture manufacturers? I can only hope they get to make the same discovery when they buy their new car at the end of year clearance sale from the car dealership. "I'm sorry your transmission went out on your 1 month old car. Oh wait, you bought that on clearance so we didn't sell it to you with a manufacturer's warranty. Sorry, but at least you got a great price on the car. Would you like to consider trading that in on new model?"

I purchased a recliner from our local store in North Aurora and was told the delivery charge would be $59.99. After a discussion with my husband he said he would pick it up. I called and was told I would have to go to the Bolingbrook store which is not real close to our home to pick it up or pay a $35 charge to pick it up at our local store. Who delivers the chairs to the local store? Why should customer have to pay to pick up locally? What a rip. This is my last purchase from LazBoy.