I am a regular customer at Ladbrooks and I had £8.00 up on the machine and the machine froze. The girl from behind the counter turned the machine off and on again and then refused to pay out my £8.00 winnings. She was also abusive with a disbelieving attitude over this. this was at Ladbrooks, Queens Parade, Bangor, N. Ireland. My email address is, [email protected]