Customer Service staff at the Lakeside Mall in Sterling Heights (Macomb County), Michigan are rude and unfriendly. They give you hard time and mean looks if you are just a few minutes late in returning the scoters. Their manager there even yelled at me and falsely accused me of swearing at her staff. I never swore at her staff. Mall's manager was not easily accessible to hear my complaint, and would not return my calls or messages.