To whom soever it may concern,

This is T.S.Gowthaman(Cust no 09300430599, Tel # 25028794), I applied for a BSNL landline connection as on 02/01/2008.I was the first one to apply at the Ambattur telephone exchange.I was promised a connection within a weeks time but happened was a delay in my connection which was stretched to 2 months.I was promised by the JE as usual.Give us 10 days, 15 days.Nothing happened.Waste of time, Petrol & Energy for a simple telephone connection.Finally the telephone arrived after 2 months like the metro water, I was given a Wireless & not a land line connection.I was not informed of the installation charges also.I knew it when the bill was mailed to me.1500 bucks was the installation charges.Not even the JE informed me.If i was priorly infomed I would have cancelled the connection.I went to the branch office same old story happened, Pay or Connection cut.Poor customer service absolutely pity.I finally paid the bill which i shouldnt as I was cheated by BSNL.Transaction ID BDC188978, Bank Transaction ID MCIT 0804834080, Amount 980 dated 30/04/2008

Connection within a week as promised - nothing happened, Stretched like a Boomer for 2 months
Landline was not given but a Wireless which I did not apply for
Installation charges were never informed

I previously had a Tata indicom.I paid 1000 rs as advance, No installation charge & the handset was installed within a day.what a wonderful customer service.problems & Queries were attended immediately.The reason I wished to go with BSNL is to have a government record thats all.I guess the staffs needs training on customer service & General behaviour.

Please help me out on this issue.Money doesnot matter.I should have been notified intially at the time of application that the connection woukld take 2 months.Not even the JE knows if the connection was available or not.What a Comedy, 23am pullikesi.And the useless promises they make.

I would never go for any Governement telephone connection n not to my friends too.I thought of taking up the broad band the next month.I clearly asked them if it was feasible.Nothing happened.Do something guys!

My Telephone no. 0124-2314034 is problematic (dead) from last 8 days and every day I do book complaint to 1500 call centre number. Every time I get assurance that it will be OK in next day, but nothing has happened and now I am fed up thinking to surrender the connection. I don't know where should I go, who will hear me in BSNL. Same time I have another connection from Airtel, their services are tremendeously good.