I went to exchange a pair of jeans for something else . they still had the tag attached with the price on them and i was told by leigh they could only give me the price they rang up for because they didnt know how much i paid for them because I didnt have my receipt with me. (the tag was attached as i said ) They rang up for half the price that was on the tag because I bought them last month. Now please understand I didnt want cash back I just wanted to exchange them but this woman was rude and nasty about it and ive been a regular customer for more than 18 months. The manager april knows me on sight althought she wasnt there today and the manager cathy was busy helping someone else.

I also took back a pair of underwear that all i wanted them to do was to remove the security tag off of that they left on and she told me that she didnt know if she could do that without the receipt although I handed her my bag with them in it when I walked in the door because the tag went off then. I actually had to damn near have a fit to have it done. I WILL NEVER SHOP AT A LANE BRYANT AGAIN! I have also contacted the home office and talked to the manager at the catherines next door since they have the same home office.

It is so wrong that one person ruins a whole companies relationship with a customer.