We bought a Lane reclining couch and a snuggler. We've had them repaired at least twice since buying them 2 years ago. The arms are made with cardboard and the stuffing has fallen out. Very hard to pull recliner cord.

The reclining on the snuggler ripes the stuffing out every time you try to recline and they are hard lock down when you go to get out of them. Very uncomfortable to sit in, rather sit on the floor than to sit on couch.

Lane furniture is very poorly made, and we will never buy it from them again!

We purchased a Lane leather sectional sofa from Kittles about 4 years ago for about 2, 500. The padding in the seats, arms and back is completely broken down. They sent the padding but it is up to us to pay for the labor which is the most expensive part of the repair. It is around $600 to have the foam padding put in. I won't buy another lane product. Kittles also refused to stand behind the labor portion of the repair even though we purchased the extended warranty. This extended warranty is the only reason lane even provided the foam padding.

I purchased a Lane double recliner sofa. After 5 wks, the arm cushion came loose from the wood frame. The poly filled cushions have flattened & the material has stretched. Per customer service "the warranty is for labor & cover to repair only" for 1 year from date of purchase. Customer Service suggested I use the palm of my hand to try to move the poly around in the cushion! I now own a 6 wk old piece of furniture that looks like a 25 yr old piece of furniture. And Lane is supposed to be so good. I will scream it to the world that Lane furniture is junk.

Lane furniture company sells defective recliners and does not honor their products . We purchased two at over $ 1ooo.oo . We special ordered them and I sit on bare wood that I have to pad with batting. My husband s mechanism is broken .We complained from the day of delivery to no avail. They are two years old and we are faced with having to buy new recliners to replace new recliners. What's wrong with this picture? This is the one we have escalade hide-a -chaise 11919. We spoke to customer service personel in North Carolina .phone # 662-566-7211.

I purchased a Lane lovesest, rocker recliner less than 3 years ago. It is almost impossible to raise the footrest, the stuffing is mashed, or nonexistent, in many places, especially the back, the seats are lopsided because of bad stuffing, or mashed or shifted, whatever, it is not comfortable. We keep having to vacuum stuffing up off the floor.

It clunks and slides back when I sit on one side. I called Lane and they offered to send more stuffing and I could find someone to upholster it for me, and they would send someone to look at the slideing problem and I could pay them.

My husband and I are 76 years old and this sofa has had very good care. I have La-z-Boy Chairs that are more than 15 years old and still very even and comfortable. I just bought another one. Have help coming this afternoon to put the Lane on the street for the trash man. I hope he doesn't say "Oh, it is a Lane, they are filling our landfill", and drive by.