We purchased a sectional about three months ago and after delivery, we immediately complained of the quality. Poor padding, bad seams etc.
It took 4 weeks to have someone from Lane to review the problems but now two months later there is no resolution. Unfortunately, the Lane dealer, Temecula Valley Furniture, also fails when it comes to customer service.
We will contact the BBB and file a complaint.
Harold Myers
Murrieta Ca.

We purchases two Lane recliners from a local furniture store in our area and within a few weeks the padding that goes under your legs and makes up the front of the chair had totally lost its shape.

We called the store about the problem and they began procedures to have someone come look at the chairs. After about a week, they called and said Lane had their own people who service their furniture. So, I made an appointment with them and they came a few weeks later.

The service man was quite rude and told me that the furniture's padding lose its shape because of some law that was passed in California, where they had to be able to take the pad out and check to see if it was fireproof. Why would they have to do that when they can't take the padding out of the whole rest of the chair? This all sounded like a bunch of baloney to me, but the part that really blew me away was he told me I'd just have to get under my recliner and straighten the pad all the time. I'm 62 years old and I am not about to climb under the chairs each time someone gets up, to straighten the padding. It takes just one sitting and they look bad again.

One chair also makes a loud banging noise, which I couldn't get it to do when he was here. I put my foot up in the chair, the way I sit sometimes and he told me, 'Well there's your problem, if you put your foot up there, that's going to happen.' Meaning the pads will shift. I have two Lazyboy recliners, which I've had for 8 or 9 years (I showed to him) and never had to sit any certain way to avoid the pads from shifting. He had an excuse for that too. No matter what I told him, he had an excuse for why it was happening, but no logical or satisfactory solutions.

I called the store and they said they don't take items back after 14 days. According to some of your other complaints, apparently Lane doesn't do anything either, even though the chairs have a one year warranty. If I do hear from Lane and receive any kind of satisfaction, I will let you know.

I will never buy Lane furniture again.

Potential Lane Furniture Customers Beware: Please understand before you buy a Lane product that Lane Furniture does not and will not stand behind either their products or their customers. Once they get the product out their door and into your home - game over. Any issues that arise after the sale are the customer's problem and not Lane's. We purchased a beautiful Lane leather sectional through Becker Furniture World in Becker, Minnesota, and special ordered a higher quality, softer leather than was on the display model in the store. Within the first six months, the cushion in the armrest of the section that gets the most use was completely collapsed and nearly flat. We contacted the dealer (Becker Furniture), who sent a repair person out. That person explained that the CARDBOARD in the armrest had broken, causing the stuffing to collapse as well. Who would ever expect to find CARDBOARD supports in an expensive piece of furniture!! The problem was repaired, but over the next couple of years we slowly watched the armrest go flat again. In addition, we have seen the leather on the same section discolor and disintegrate. It started out as small little specks on the armrest and has now spread to the seat back, the seat cushion the and rest of the piece - it looks horrible! We contacted Lane, but since the product was beyond their one-year warranty, they offered absolutely no assistance whatsoever, and certainly no apology for the lack of quality. No piece of furniture as costly as this should look this bad in such a short time. We will never purchase a Lane product again, and neither will anyone else who has been in our home and seen the kind of furniture they produce. Further, we will continue to spread the word about this Company's complete lack of product quality and customer service.

My wife and I purchased a Leather Sofa/Loveseat from A&H Wayside, 1550 Freeway Drive, Reidsville, NC in Sept of 2007. They did not have a floor model, but in the catalog the furniture looked similiar to what we had. We received the furniture on Dec. 7, 2007 and found it to be very stiff and uncomfortable. We know that leather takes a while to break in so we waited a few months and realized that this set we bought was poorly made and very uncomfortable. My wife has had neck surgery and the sofa and loveseat aggravate the problem. The set we had before was wonderful and comfortable, but old and worn. This furniture was not made correctly and we tried for months to get someone to help us by calling the store, but no one has come to look at it.
We have considered calling the Better Business Bureau, but have not done so as yet.
What are our options??

A few years ago my wife and I spent our tax refund on two recliners from Globe Furniture in Lagrande, Oregon. My wife purchased a Lazy Boy and I purchased a Lane. She tried to talk me into a Lazy Boy because we had previously owned a Lazy Boy handed down to us from some friends, that chair was 20 years old. I wanted the Lane because it was big and fluffy. 6 months after this purchase the Lane’s back broke as well as the rocker. The furniture company (Globe) fixed it and a month later the repairs failed. My wife called Globe who repeatedly told us through their representative that they would repair it, but no one ever showed up to pick up the chair. I contacted Lane and their representative told me they could do nothing for me unless I needed a new rocker assembly and then they would ship that to me, but the actual chair was not covered. Lane refused to take ownership for the poor construction in the chair, and placed the blame on the furniture retailer (Globe).

Frustrated, I decided to take the chair apart and see if I could repair it myself. When I took the chair apart I discovered that the plywood that Lane had used to construct the chair was substandard. We have a plywood mill in our area; my father in-law told me that when a piece of plywood is substandard the mill sells the plywood at a cut rate so that it can cover some of the cost of this error. The plywood is usually used for pig pen dividers and various non structural purposes because this plywood is weak and sub-standard. One of the main reasons for this is that the glue that is supposed to hold the pealed layers together doesn't hold well and therefore the plywood is very pulpy and weak. With this in mind I examined the materials used in the construction of my chair. The plywood was very pulpy and the wooden pins used to hold the chair together didn't hold fast to the pulpy plywood. The pins split away from the plywood as if it had been glued into a piece of balsa wood (the wood used to construct toy airplanes, very light; not very strong).

It was very clear to my eyes and experience in the construction field that my chair was built in a very hurried fashion, and out of sub-standard materials. It is very sad that in this day and age American Made has no value. American companies use to take pride in the construction of consumer products, from automobiles to furniture. However, it is very clear to me that Lane doesn't care about the construction of its product and refuses to stand behind it. I feel this is because Lane knows that their chairs are pieces of Garbage and to stand behind such Garbage would mean sure bankruptcy for their company.

Recently, I explained my story to another furniture retailer telling them that I didn't want a Lane. This company offered me a great deal of money off my next chair to restore my confidence in Lane. I thought about this offer for a moment, and then almost vomited in my mouth. How could I swallow my words and go back to the company that had put me through so much stress and discomfort (the chair was horrible after it was broken, and my wife wasn't giving up her chair)? The mere fact that I had given this offer a second thought disturbed me. A reasonable consumer would count the almost $700.00 (the cost of my Lane recliner) a learning experience and never return to the *** platter. Yet, even though I gave this offer a second thought, I won't be returning to the poo poo platter and anyone else that does, is just asking for trouble.

I have a suggestion for Lane. They need to get the price of their chairs down to what they are worth, (about $49.99) and sell them at Wal-Mart. I'm sure many consumers would be willing to buy them as throw away chairs like camp chairs. Then when they broke the camper could break out the wooden frame inside the chair and use it for kindling.