LANE
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Category: Home & Garden
Contact Information Oklahoma City, Oklahoma, United States
Phone number: 405-943-3434
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LANE Reviews
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Don P Jackson
June 6, 2011
poor quality
On 4/19/2010 my mother in-law bought my husband a Lane Recliner lane -11959/4499-16 Lane Lucas Camel Storage Recliner $372.95 with tax total $404.18 Paid in cash. The seat of the chair broke about three weeks after warranty went out. I do not understand why this chair did not hold up and whatever it is made of which seems like a board or something hard under the cushion broke, also it has caused the chair not to recline. I contacted Mathis Brothers in Tulsa, Okla. where we live. The chair has not been abused as my hysband is the only one that sets in it, we are the only two people that live here. I have all the paper work where the chair was purchased. I do not understand why Mathis would not help us with at least a partial credit or offer to fix it I was told we would have to pay for the repairs. As I said it was just a few weeks out of the warranty but feel we should have had some help with repair or credit. I have a friend that had a chair purchased from Mathis brother her chair broke in the same way was at least 2 years old and was given a credit to purchase something else. I feel we should get some help in either fixing the chair or a credit to help replace this chair especially as it was a gift. Thank you for any help you can give to us. Don P. Jackson 10331 E. 26th Street, Tulsa, OK 74129. 918-627=2387
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farmboycitygirl22
May 26, 2011
recliner sofa
We purchased a Lane sofa leather covered recliner Summer of 2009. We immediately had problems. The underlying material on the sofa began to 'bunch up' on one side of the sofa. We called our dealer who called Lane to get the problem resolved. Lane refused to do anything until we wrote a letter to the credit company stating we were not going to pay for the sofa until the problem was resolved. Once the credit company told the dealer monies would be withheld, the dealer contacted Lane. Lane then supplied a replacment cushion. The dealer picked up the sofa and after six weeks the repair was made to the sofa. Now in the Spring of 2011 we are experiencing the same issue with the sofa. We called Lane and they said the sofa had a five year warranty but did not cover labor and would only send a new cushion. We recieved the cushion with no leather just the underlying materical was included. Stay away from Lane furniture. They do not stand behind the puchase of a very expensive sofa that should have lasted for years.
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