WE PURCHASED A LANE RECLINER IN ABOUT 2000 AND NOT KNOWING THAT IF YOU MOVED WHICH WE DID ACROSS THE STREET TO ANOTHER CONDO WE COULDN'T GET SERVICE OF ANY KIND, I OFFERED TO PAY AND WAS TOLD NO. FIRST WHEN I STOPPED BY YESTERDAY AT THE MANCHESTER STORE THEY CALL THE SERVICE DEPARTMENT AND THE GIRL COULDN'T FIND ANYTHING SO THEN A SALESPERSON TOLD ME TO TALK TO THE STORE MANAGER WHO TOLD ME SHE COULDN'T DO ANYTHING. TODAY I CALL BACK AND THE GUY FOUND US AT ONCE AND I EXPLAINED EVERYTHING TO HIM. I ASKED TO SPEAK TO A MANAGER AND SHE TOLD ME THEY DON'T GIVE NAMES TO WHO WOULD SERVICE IT. SHE TOLD ME LOOK IN THE YELLOW PAGES. THIS IS NO WAY TO DO BUSINESS. ANDBOB SAYS NO GIMMICKS, WHAT A LIE. THIS IS NOT RIGHT.