Langley Chrysler

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Category: Automotive

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United States

Langley Chrysler Reviews

TasR44 December 11, 2009
Using customer cars for their own use
My car was in the shop for a rear defrost malfunction. When I picked it I found Mcdonalds garbage in the back of the car as well as a wallet belonging to a mechanic. Apparently this mechanic took my car to go get his lunch. So basically he took my car without my permission and could have been in an accident and/or drove my car with undue care. I took this stuff back into the service advisor I was dealing with. I made a complaint he assured me that it was not condoned and that the service manager would be back in a couple of days. I phoned the manager he again assured me this was not condoned and against company policy and that if he (the mechanic) did it again he would be fired. I however do not feel alleviated by this at all. I feel that this is a form of stealing. I was offered nothing for my frustration but more frustration.

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