Returned a bad laptop battery, at my expense. Was told by customer service that I would be reimbursed for the shipping. When it came time to refund my money, the company refused to reimburse me the shipping. I suggest that anyone doing business with this company be Very careful. It took me five months to get my money back from the original purchase. I also received to Major Bad laptop batteries from them. All I wanted was a good working battery and all I got was lost money and major heart burn dealing with them.

I have left three voicemail messages and sent two e-mails to initiate getting my lamp for a Sony TV replaced under the two-year warranty purchased with the lamp 6/16/2010. I have yet to receive instructions as to how to proceed. I did, however, receive instructions on how to return a product.

The company says it will call me back, but I have yet to receive a call.

Here is a summary of my experience: Placed order for TV bulb. Received bulb in wrong casing so that it did not fit TV. Tried to contact Laptops for Less via phone and e-mail for a month. IGNORED BY LAPTOPS FOR LESS! Never received ANY response to ANY of my many messages. Contacted credit card company to reverse charges, which they did. Received a return number from Laptops for Less THROUGH MY CREDIT CARD COMPANY, but by then I had voided the return by removed the bulb from its casing in order to make it work (by the way, the sticker on the seam that shows whether the casing has been opened was ALREADY BROKEN, so the warranty would have been voided, anyway). LIGHTBULB BURNT OUT after two and a half months! Laptops for Less got my credit card company to re-charge me.
In addition, Laptops for Less promised a 6 month warranty on their website, yet the fine print on my packaging slip said there was only a 3 month warranty.
I have never made a complaint against a company, yet I am now going out of my way to warn others about Laptops for Less. Don’t lose hundreds of dollars to this disreputable company!

I found the company on the web and suggested my friend get a new laptop battery. The first one went dead after one charge. The replacement wouldn't even hold a charge once. The 3rd charged only to 80% and decreased rapidly till it won't charge now beyond about 60%. The California Attorney General office wasn't doing much, so I independently asked LfL how much a battery for the same model laptop cost and how long it should last. They said they didn't carry such a battery. But then when my friend asked for a refund, they said they would send her another replacement.

I purchased an adapter for my MacBook and requested FedEx 2nd day. Turns out that the order was canceled because the shipping and billing addresses were different (part of their fraud policy). This policy was not stated on the website, and I did not receive the email that customer service said they sent out when I called them 6 days later. The customer service people put me on hold for 15 minutes, were very rude and condescending, and could not offer any way to fix this problem. When I proposed that I could place a new order, but that I thought upgrading my shipping to FedEx 2nd day for free would be a reasonable compensation for the inconvenience and failure to contact me on their part, the customer service agent refused and was quite rude.

I would not advise anyone to buy anything from this website, and sincerely hope that this company adjusts its customer service attitude. They don't seem to realize that alienating customers by not taking responsibility for their mistakes, and by being rude and unhelpful is not a good policy.