My experience was like everyone else's. Larson simply refuses to honor their warranty. They'll offer you a new door core (without the glass, screen, handle, closer, frame, etc.) and you have to pay the shipping cost of $50! Or you can go buy a new piece-of-crap door and they'll give you $50 off. How is that 50% of the current price, as stated in the warranty? Don't bother asking them. They'll give you more run-around and lies than you've ever heard from a "customer service" rep anywhere.
There really should be a class action suit against Larson.
After several phone calls in which I told them I would be filing complaints with the BBB, the supervisor, Mary, hung up on me. But when I called back, they finally agreed to send me the new p.o.c. core free- no shipping charge. Don't give up. Just make them miserable until they give in.

I was considering buying a Larson door until I watched the fellow at Lowe's keep getting a busy signal on his special number.
I have called Larson's toll free numbers listed on both their lit and web site to ask an installation question . 9 times I listened to the apology message of being busy, please call back. No direct phone number is on their web site.
Shop with a company who you cannot contact? NOT me.
Phillip Howel

I am a 59 disabled woman living in florida hurricane season is approaching and my so called larson screen/storm window outdoor is rotting. I have no funds to replace, this is bad business. I tried to access their website and can't. To get the phone number.

I purchased a custom made $400.00 Larson door seven years ago from The Home Depot in Brooklyn Heights, Ohio. My door developed bubbles at the bottom and soon began to eat through the core of the door. The door had a 10 year warranty on it and the bottom portion ate right through the door, so you could almost see right through it. Larson's warranty was not explanatory and the customer would normally believe that they would receive a complete new door with the warranty Larson Doors has. I was shocked to have found out that Larson Door warranty consisted of the customer having to pay $25 to receive a 'core' only from the door. It would be the customer's responsibility to remove the hardware, Z-bar, handle, windows, screens, etc from the old door and drill holes and place the old hardware into the new core that would arrive by Fed Ex. What a joke that was! I would have had to hire a handy man to drill holes in a new core and who would place old hardware on a new door? It wouldn't be worth the trouble to get the new core.

I found that Larson Doors was extremely difficult to contact. When I called their number, I received a recording saying that they were busy and to go to the online website. When I went to the online website and tried filling out the form, everything was deleted, because there was a problem with their website and I was not able to submit my information, so I had to start all over again.

Larson doors requires a lot of information when filling out their form. The customer must take pictures of their door, the damaged area, the corner of the door where the Larson symbol is, and the outside of their door. Then, the customer must measure the door, but not the complete door. They must present accurate measurements, or they lose, because if the door arrives and the customer did not measure correctly, it's the customer's fault.

Larson Doors makes it hard on the customer on purpose, so the customer gives up and doesn't take advantage of the warranty. I found them to be a big hassle.

I called Home Depot and expressed my feelings on this and how upset I was at the hassle that Larson Doors was giving me. Home Depot said that's why they stopped dealing with Larson Doors. In spite of Home Depot not carrying Larson Doors anymore, Home Depot cared about customer service and before I knew it, they called me, came to visit my home, and placed a new door on my house from Anderson and gave me a whole new warranty. I can't express my thanks enough to Home Depot and to Dan, Frank, and the rest of the crew for handling matters in such a professional and satisfying way. Thumbs up to Brookly Heights, Ohio Home Depot.