We purchased a 2005 Ford Freestar from Lasco Ford in Fenton MI in August 2005 along with an extended warranty. We were told the full amount of the warranty would be refunded if we did not use it. The only warranty work done on the vehicle was while it was still under the 36, 000-mile factory warranty.

When we applied to Signet Financial Group for the refund, they said we were inelible because there was a charge. Lasco Ford charged us $36 for a "courtesy" vehicle they loaned us while they waited for parts they ordered for the work they did on our Freestar while it was still under factory warranty. We were told it was "standard" practice to charge a courtesy vehicle to people with extended warranties without their knowledge or consent.

We have been back and forth with both Lasco Ford and Ford Motor Company for more than two months. All they are interested in doing is passing the blame back and forth and refusing to take any responsiblity or help us get our $2, 100 back.

If you purchase an extended warranty--which I will never make the mistake of doing again--you might as well use it because they is no way you are ever getting your money back. I will also never again purchase a vehicle from Ford Motor Company of Lasco Ford.