Laser Ink Direct

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Category: Electronics

Contact Information
South Africa

Laser Ink Direct Reviews

Olga Buylina-Fick January 23, 2011
Unfair business practice
Telesales agent called to promote cartridges. At that stage we didn't need them but an agent was so persistent and made us to buy one. After a while we started receiving parcels one by one without us not placing any orders. We contacted them and said that we don't need their cartridges and asked not to send any, but they insisted that there was a big order placed which must be completed otherwise they will charge us for discount received on such an order. So their sales manager Isador said that he can cancel the dispatch but will send us an invoice on the discount they granted which will be counted to more than R 5000. We asked to give us a proof that such an order was ever placed, Isador said that they have recordings and since we started paying for the cartridges it would mean that we agreed on both - an order and an discount. Non of their invoices never shown any discount and never it was mentioned in thelephonic conversation. It was actually a big surprise to learn that the price we paid was already 25% less than an original one. And the main question to them is: If they insist they gave us a discount of 25%, why their invoices never reflected any as it supposed to be according to accounting standards? Other words, these people are simply taking a chance, but forget that their reputation is very important. NEVER BUY FROM THEM!!!
Tothills Pharmacy July 22, 2009
Unfair Business Practices
Telesales agent calls to promote printer ink cartridges promising that buyer will have 60 days to pay for them from the date of the invoice. Also, that if customer not satisfied with the product, it can be returned. After receiving the cartridges, it was discovered that their prices are too high and I called to return them. I was given the run around for two days with both the accounts lady and the despatch person being extremely rude. Further to this, they claim to have recording s of the telephone converstaions but refuse to play this to confirm that the customer was in fact told that the cartridges can be returned.
According to their invoice, goods can be returned within 10 days.

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