this is the letter i wrote after i was very upset with the whole ordeal, please excuse my grammar as i am not very articulate.


Dear Mr. Lastman, first I would like to say that I am sorry to bother you but I feel like this is one of my last resorts that I can actually use. To make this short and use as little of your time as possible, I would like to say that I am very unhappy with the way that I have been treated with your bad boy customer service department. If you look under my phone number and the original sales bill F096372, you would get a better understanding as to why I would have to write you this letter.

On May 4th 2008 I went to your Keele/Finch bad boy store and made a $2300 worth of goods, one dinner set, a coffee table set, a leather sofa bed and a leather loveseat. At the time, I explained to the
salesman that furniture is important to me because I am planning to entertain guests. The salesman and I agreed that I would get my dinner set and coffee set within the next week and also bad boy would lend
me a regular loveseat. As for the leather sofa bed and loveseat, it would take about 6 weeks to arrive. I then took the salesman words for it and agreed on the purchase, but now I think about it, this is a
huge mistake that I made upon myself, but I made a $600 deposit on the spot.

On May 7th 2008 I went and paid another $500 for what I thought would cover for the furniture soon to arrive as I was told. A week has passed since I went to the store and made agreement with the store, I've paid off $1100 of $2300 for a coffee set and a loner loveseat. I was and still am very upset that I've made $1100 payment on a coffee set and a loner loveseat! How is it that bad boy were so fast to take someone's money and did not live up to the agreement? I needed the furniture more than anything. I made a few calls to customer service because I thought I would get my dinner set also but to no avail the answers I got by customer service was "we dont know". I knew that I was not getting no where with customer service and during that time I was too busy planning for a family get together so I left it as that and borrowed furniture from friends and family.

On June 03 2008, I made a $800 payment on the remaining $1200 for what I was told it would be for the leather sofa bed and loveseat because thats what the delivery department had told me. The delivery came,
but somehow the drivers and Ram (manager at keele/finch), wanted me to pay the remaining $400 that I owe before they would give me the loveseat because they said the $800 only covers the sofa bed. Now, if I had been told that I should have paid more, I would have done so, but I wasn't told. Bad Boy required me to pay $800 at that time and I made the $800 payment. I spoke with Ram but he wouldn't let me have both the sofa bed and loveseat. The drivers took back the leather loveseat and the loner that I had. So after a month has passed, I've made a $1900 payment for a coffee set and a sofa bed. I dont know about bad boy's policies but anyone can see that I am getting taking advantage of and being manipulated to.

On Jun 07 2008, the last delivery came for the leather loveseat and the dinner set and I paid my remaining balance of $400 in full. Again, I couldnt believe that this is the kind of business that bad boy is offering. Back when I first went to the store and made my purchases, I made these purchases for BRAND NEW PRODUCTS not demos, refurbished, second hand, and etc. But this last delivery just set a new low for the way bad boy has been treating me.

As the drivers were bringing in the products, I was baffled that the dinner set was NOT in its original packaging but I knew that it wasn't the drivers job to know about the orders, they just deliver. It is funny that after the drivers had set the products down and they left, I open up the loveset and saw that THIS IS NOT WHAT I HAVE PAID FOR. I couldnt believe what I was seeing, all I could do is laugh because I should have known from the ways that I have been treated, I shouldnt be surprise.

I called customer service and tried to complain, I got on the line with a service rep name Dwayne. I sounded calm and collect, trying to be as nice as I can so that I can get this nightmare over as soon as
possible. But it seems to me that without me screaming at the rep, the rep wouldn't take me seriously. Me being nice and calm about the situation, this was not working but instead, Dwayne sounded like he's the customer and im the rep trying to keep the situation under control. I calmly explained to Dwayne that what I have just received just now was not what I have paid for. I expalined to him about the dinner set and the leather loveseat. At first we talked about the dinner set and I dont know what he was thinking but he insisted thats what I have paid for and thats exactly what I got, USED DEMO.

Now, If you were me, what would you say or do in this situation? well, I did not go out of control or crazy over that, I just explained to him that I have paid for this brand new and this isnt what I have paid for. Dwayne then thought about it and says he'll call the store of which I made my purchases from and try to see what was it that I bought, New or used demo. With the dinner set, set aside, over to the leather loveset.

Even if a person is blind, I think they can still tell that this is NOT BRAND NEW. The problems are; at the back top right has a HALF feet of melted ripped/slashed mark. On the right seat cushion is half
covered with little bumps. The cushion seats are FLAT, and have noticable CREASES. Also at the bottom of the loveseat, it seems like its been on an attic for quite awhile because when i first received it did NOT have any protection, and the protection that it HAD have been teared off. Last but not least the leather of the whole loveseat is very old, as it is were probably a demo model and been very used. It does not feel or look like a brand new order at all, when I actually paid for it BRAND NEW. Dwayne and I talked about this for awhile, again, from the way I sounded, calm and collect, he tried to take advantage of me by trying to imply that the problem is me and I might have done this and try to create more problems for bad boy. After Dwayne tries to imply these accusations, I just freaked but I did not say anything that would offend him or anyone. So he then suggested that I should agree to let a technician to come out and have a look but I told him that I did not want someone to come out and have a look to try to fix it, I want my product brand new.

I knew I was not going anywhere with him so I and my friend took a cushion each from the sofa bed which is a brand new one and the one from the loveseat which is an old one to the store that I have made my purchases from. At first I wanted to talk to Ram but thankfully I did not speak to him because soon after I've talked to Pat, I realize that if I had talked to Ram, he would have told me what Dwayne have told me. My friend as I went into the store and patiently waited for Ram because I thought he's the only person I could speak to and because he was the manager. Ram came over with Pat and I showed them the two cushions, I asked them, "you guys are professional, can you tell me the differences between these two cushions?", Pat notices right away and told me that I shouldnt have gotten this in the first place and he did not know why they would give this to me. As for Ram, he and I momentarily went aside to talk, and this is exactly what Ram says, "I think you've got this because of the wrong side of the skin, the bad side but it should be ok". I dont know about you but after hearing him saying that, I feel that, the reason why he's a manager because of his work ethic in saving bad boy a lot of money by giving unsatisfy customers these type of answers and his unwillingness to ratify the situation. I went back and talked to Pat a bit more and he made a call to customer service and Pat told them why I was at the
store and that they should try and help me. Pat then hung up the phone and in his own words "in the end, you will be happy". Pat seem like a nice trustworthy person, so I took his words for it and went home. As for the dinner set, badboy was very hesistant at first about my complaint for a new one but I did get an exchange.

On June 12th 2008, the driver came and picked up the leather loveseat for sending back to the manufacturer for repairs. Initially I wanted a brand new exchange but I grew tired of fighting with bad boy about the situations bad boy has put me through, so I just took the next best thing which is repair and not have it going any furthur and take a good hard lesson from all of this. Dwayne is still the rep I was dealing with and he says that I would get my leather loveseat back within 6 weeks. As I am sitting here writing you this letter on July 29th 2008, Dwayne is nowhere to be found as I called customer service numerous time, I can not seem to get a hold on anyone and I did leave a few messages but no one has returned any of them. I did however spoke to Dwayne on July 17th and he told me that he spoke to the manufacturer and they told him that in no way that they could have sent this out to me and Dwayne says he believes them. If that was the case, why was he so reluctant at first when I called and complained about it prior? Dwayne made me feel like customers are not important to badboy because if customers like myself were important, I wouldnt have gotten all of these grieves from customer service that I have. As for the leather loveseat looking like the way it did, I think I can safely say that badboy was trying to rip me off. Dwayne then says that he has spoke to one of his colleague that she should have taking care of my situation a few weeks prior. But I told him, if that was the case, why was there no one to inform me about my situations? Again, I was very calm and collect when I spoke to him and again, I feel that, everytime I tried to be nice, I get taking advantage of. Must I scream from the top of my lungs for badboy to hear my cries? Dwayne clamied that he does not know why "Reza" the service rep for
keele/finch store did not contact me. He suggested he'll leave her a message and then I should be hearing from her within 24hrs.

24hrs later, who called? No one! i called back to customer service looking for someone to help but the person that I got to help me says I should be only talking to Dwayne because he deals with my case, but
where is Dwayne? I've called every day for the last week or so but where is he?

I am very fed up with the situation that badboy has and is putting me through, I tried to be considerate about this but badboy isnt so considerate at all. Whom am I to talk to? can you please tell me that? it's been three months since I first went into the store and I am still NOT having all my orders. Is this the kind of business practices badboy does? manipulating the customers and having unkeep promises?

Please, I beg of you, I dont want to be in this nightmare any longer, I just want everything to be settled accordingly so we both can part ways.

I am hopeful for a happy ending between badboy and I, but I must say, this is most likely the last time I would ever step foot inside a badboy store again, unless badboy has a 99% discount.

I'd like to thank you for your time and I would appreciate if you can help speed up the situations because I am very tired of all this nonsenses.


i did get the new loveseat after almost 6 months from original purchase date. i however wasted so much time and energy on this whole ordeal and i thought i would never step foot inside a badboy store again, but i go back after a year and 2 in stock clearance mattresses.