Michael Steinberger created a professional and thoughtful luxury tour for my clients. My clients’ hotel, tour, and guide arrangements went very well, except when they checked in for their first in-country flight and found that 4 of their 9 family members did not have seats on the plane. Because of this problem, my clients had to spend an extra $1590.59 for tickets, but these tickets were already included in the total package price paid to Latin Tour Dimensions before they left.

Mr. Steinberger acknowledged that the error occurred with his booking agent and he would be sending the refund for the airline tickets in the amount of $1590.59.
He also told me that commission checks are issued 30 days after clients return.
This would mean that a commission check should have been mailed on July 30, 2010.

Since the beginning of July 2010, I have collected more than a hundred emails involving my requests for or information about refund and commission checks, and I always get the same answer, “in a few days, “ or “by Monday at the latest, ” or “as soon as possible.”

He stated on August 26th, “I will commit to sending the refund no later than Monday no matter what. I will also send you commission info on Monday.” I did not hear from him again until I emailed him on September 12th to say that I was going to report him to the BBB and Florida Seller of Travel. At that time, he still told me it would be taken care of “soon, ” and even told me he would come in over the weekend to “address the file.” Still, I have nothing and, since November 2010, Mr. Steinberger has failed to respond to my emails and phone calls. The only response I've heard from him is via Florida Seller of Travel in which he states that he is still working with the agent to resolve the matter. I don't understand what his definition of "working with the agent" is, since I haven't heard from him in 4.5 months and I still don't have the refund or the large commission check.