we purchased 2 sofa;s from laura ashley which were delivered on the 18th november 2010 we quickly descovered the cushions pads were total rubbish i have never had such uncomfortable cushion on a sofa before we complained to laura ashley they sent out an indepent technician who said they reached the required wieght etc and that we needed to remove the pads from the leather cover and tease it into shape having had leather furniture most of my married life i have never heard such a story we did as they suggested but this did not make the slightest bit of differance they were still just the same we could not sit on them due to the lumpy condition the name of these very uncomfortable sofa, s abingdon they look very nice but that is where it end, s i have bought so much in the last year i am extremely disappointed with laura ashley, s customer service there attitude stinks we have at our own expence had a company put in new in pad, s we have now got cushions that we can sit on laura ashley need to check on marks and spencers sofa, s which we have which has much better cushion, s moral of this story do not by laura ashley abingdon sofa, s or any other item because there after sales is dreadful

Having had issues with Laura Ashley delivery in the past i was reluctant to accept a gift voucher in compensation from them - however accept it i did which forced me to either give it away (and burden someone else with their poor quality goods and customer service) or use it myself

i purchased 3 cushions, one of which was a large knitted wollen affair, after 12 weeks the thread is unravelling and the wool has a sort of webbed effect where the fibres are meshing together, altogether very unattractive and nothing like the product i (or rather they!!) paid £45 for

On returning the cushion they said they had to return it to their head office as "no-one else has had a problem with this item" which infuriated me even more, i reluctantly agreed to them sending it off "for anything up to 12 weeks" presumably for them to be able to say that their goods are not faulty as their own testers had examined them under Laura Ashley standards. I have never heard of anything so unsatisfactory - its like the conservative party investigating david cameron - theyre hardly going to say there is a problem are they.

so good people im asking what are my rights here as i know exactly what the outcome will be in 12 weeks time - can i demand a refund as i certainly dont want a replacement from this company or do i just go away and eat worms.

I bought 2 Hertford sofas = Dec. 2009 arrived, 2 weeks later fabric fading from pressure on seating. Fillers dont hold up. 3" gap behind lumbar region when usedf. 1 Quality Control Man comes, cushions lightweight - orders 2 more - 3 weeks wait. Fabric label on back of swatch is polyester, acrylic&viscose. Complained - 04/01/10, 26/01/10, no reply until sent NOTICE of intention to Small Claims in March. Then, Ms Watkins writes, fabric does this because chenille. What? where says that - nowhere. Swatches & samples only say content, online only 'woven stripe'. Then LA send FIRA inspector - he say 'sofa to specification' fabric chenille, will do this - no action needed - but orders replacement cushion with large flaw on - takes 3.5 mos. to arrive - shade difference, made larger. LA ignore many requests - always behind anwerphones. FIRA report given to Santander (who finance LA) - they agree with LA that sofa not faulty cant do any more.
Go to Financial Ombudsman - full report, all letters sent - takes 1 day adjudicator to conclude - furniture not faulty as FIRA report - tells spoke to LA and Santander. I asked why giving privilege of discussing matter with them and not me! Said not sure furniture was faulty - several photos sent. - still no go. Wrote again, said needs report from me. A report costs £300 FIRA ombudsman, £400 Assocn. furniture makers. LEAVE LAURA ASHLEY ALONE - THEY ARE RUTHLESS - last two years in new foreign ownership. flaunt english laws. Big financial backer taking over.
WE DONT STAND A CHANCE UNLESS U PAY FOR REPORT.

I bought a leather 2 seater sofa from Laura Ashley two years ago. It was a display model and bought as seen. Fair enough I thought, buying from Laura Ashley is buying quality. Even with discounts it was just over £800 worth of beautiful leather sofa. The sofa looked great in our new lounge in the new house that my daughter and I had just moved into.
Now, 2 years down the line, in November 2009, we were sitting on said sofa when it slumped down at one side. When we looked the basic wooden frame had collapsed and the springs had popped up on the seat on that side. I was horrified as there was no way I could afford repairs!
I wrote to customer services regarding the problem and after a month they replied asking for more details. I couldnt find the receipt so they asked for evidence on the bank statement... duly sent. Another month passes... they couldnt find the entire thread of communications... asking for photgraphs next, I thought we were getting somewhere... the gentleman replied..
'its obvious you are having disappointing issues with your sofa.. I will refer on to relevant department. (We are still in the meantime unable to use said sofa)
Another month passes... 3 e mails from me asking for progress... finally a reply today...
'there is no evidence of any issues that existed with the product at the time that the purchase was made and as ex display are sold as seen such records are particularly important in these situation'
So here I am.. lumbered with an £815 leather sofa that I cannot use and a very bitter taste in my mouth... a repair would have been great, I wasnt expecting a new one!!
Laura Ashley need to look into their customer relations .. I was under the impression that I was buying quality.. well I wont be shopping there again!!

I bought 2 kingston sofas in July 2009. In September I noticed a swell in the centre of the larger sofa seats. They became uncomfortable to sit on with little support unlike the smaller kingston sofa. A technician who works for Laura Ashley checked sofa and informed me that because the sofa is slightly larger the pads have more room to spread!! They do not put extra padding in to compensate!
In my opinion as well as 11 other people who have sat on the sofa they should have put more padding in, it is so obvious to see and feel the difference from the other sofa.
Customer service didn't want to know and said it was due to the way I maintained them - because the technician said there was no fault!
I went to the FIRA and got an independent report and he said exactly the same as the Laura Ashley technician - which struck me as a little odd.
I thought buying 2 sofas exactly the same apart from length would feel and support in the same way.
Both technicians agreed the pads looked and were different but said it was irrelevent as the weights were correct!
I will never shop in Laura Ashley again, I found they couldn't care less - there customer service skills leave alot to be desired.
PLEASE be aware that when you buy 2 sofas of the same style and one slightly longer than the other they may not look - feel- and support you in the same way.
I am now left to have the pads on the larger of the 2 sofas re filled.
I have only had the sofas since July, 4 months old and the pads after sitting on them look like my old sofa which I had for 15 years!