recently we've spent £2700 with laura ashley on our home furniture and curtains. one of the curtains were stained with a black mark, so we contacted to laura ashley costumer services and they messed us up with collection of faulty item for 3 days and now it has been more than 2 weeks since they took it away...the person who is responsible for is Cathy Chance but she is never at hers desk and she never returned my calls. we are not happy customers and i don't think i would rush out of my feet to spent any more money with laura ashley

When I tried to contact Laura Ashley Customer Services, I emailed them and got no reply. I emailed again and got no reply. I contacted the store and they said they'd ring back, but they didn't. I rang the switchboard and there were only options about the delivery of goods or credit cards.
When I got through to a person by randomly selecting an option, they sounded rather disengaged but when I asked them how to get in touch over a particular matter they suggested I email them at customer services. Rarely have I found it so hard to get in touch.

Eventually I got a response telling me that they valued me as a customer but they were not going to do anything about my particular issue. Laura Ashley's marketing department must be weeping as ther £spend on adverting to bring people into the shop at one end of the business is thrown away by customer services at the other.

Some businesses see a moaning customer as a chance to turn them into real advocates for the business. If Laura Ashley cannot even answer emails or ring back then responding to customers is not high on their 'to do' list, whatever managment may say!

I ordered a Laura Ashley 2 seat sofa and a sofa bed from Laura Ashley and I received a call telling me the delivery date, a text message conforming delivery and I also called the day before delivery to confirm that the delivery was happening. All was OK and the delivery was scheduled for between 1 and 4 pm. After waiting 7 weeks for delivery the Laura Ashley delivery truck finally arrived. Low and behold the sofa bed was missing. I called Laura Ashley and they did not know why it was not on the truck. They seemed very defensive and non-appologetic, they said they would call me back, which they did not. I called towards the end of the day and still no news. I called the followig day and they said that the sofa bed was late getting into the depot and was not loaded onto the truck. I asked if it is in the depot now and they said it was. They said that they can get it delivered to me in 6 days! 6 days. I said if it is in the depot and you have trucks why do I have to wait 6 days to which they had no answer! Discusting service. Mistakes happen this is they way of the world but when a mistake happens a good company pulls out all the stops to rectify the situation. Making me wait another week with no reasonable excuse is not good enough.

I used their design service in June 2007, and spent £7000 in total on furniture, curtains, cushions and lamps. Never again. Things arrived damaged, curtains were the wrong size, (made to measure supposedly) things were missed off the order, replacements were wrong - I could go on.!!. NOBODY would take responsibility, e mails were unanswered, I spent hours on the phone and call center staff couldn't even find my order. I tried to send everything back but they refused. I eventually agreed on an amount of compensation and repairs - I am still waiting. Appalling. Seriously thinking of approaching watchdog as I would hate another customer to experience this dreadful service. DON'T TOUCH THEM UNLESS YOU CAN BUY IT THERE AND THEN AND TAKE IT HOME WITH YOU.