The woman on the phone says they sell "Authentic Bags" by Louis Vuitton and other designers and that the reason they are so low priced is because they had very slight defects, and that LOUIS VUITTON could not sell them at their Boutiques if they were not perfect. They state that the defects are "merely" noticeable and will take returns if not satisfied. (In other words if you find out it's FAKE, which they all are)