I recently purchase a $1, 200.00 La-Z-Boy recliner. When it was delivered, I didn't even think to actually recline the chair to check it over thoroughly. Four days later when my husband was sitting in the reclined position, I noticed the leather was rubbed bare on the back of the arms. I took pictures and headed into the store. I was told it would get taken care of and not to worry. Someone would be calling me in 24 to 48 hours. Someone did, indeed, call me only to tell me that I would have to set up an appointment to have it looked at by their "repair" people. I explained that it was a brand new chair. I didn't need repair. I needed a new chair delivered. "We don't do it that way" was what I was told. "Someone has to come out and inspect the chair". Fine! Have someone come out any evening after 5:00. "Someone will call you in 24 to 48 hours to set up your appointment." After several attempts to get a "real appointment" with them and not a "window of time", I'm set for six (6) weeks down the road!!!

On top of all that, I was told they may attempt to REPAIR my BRAND NEW chair!!! You've got to be kidding, La-Z-Boy! I didn't pay top-dollar for a repaired chair! It's not a year old, nor was it a week old! Get serious and read up on CUSTOMER SERVICE!!!

Paid for Lazy boy furniture and less that 24 hours later went to the store to cancell items for a refund, due to I changed my mind. They refuse to give me a refund! They told me I had to pick something else out, when I picked something else out it was $500 less, then I asked for the remainder as a refund. They refuse to give me a refund! Excuse is I made an exchange! However their terms and conditions state"if you request a refund within 3 days of when you place an order, we will refund what you paid us, unless you already receive your furniture." Well it is now 3 weeks, no refund and no furniture to show. Do NOT buy on a FRIDAY, they say their computer doesn't work on weekends and unable to cancell or make exchanges. Do NOT pay in full either. Once they get your money, they don't want to give it back!!

I purchased 2 recliners 4years ago and both faded shredding material and only adults in the home. We live in a retirement community have never had young people in the house and also had furniture form this company before with no trouble and now this.

I had to special order two pieces of a leather sectional sofa that I purchased from La-Z-Boy back in December 2009. I had to pay for the items upfront before they could be ordered. I was told by the saleswoman that it would take 2 months to receive the pieces. It has been 3 months and still no furniture. I was told today that I would have to wait at least another 4-6 weeks for the items to ship from China. Each time we contacted them, we have received a different lie ( excuse me, response) from them. We have been told that our saleslady was not in and that there was nobody else who could check the computer and give me an answer. I don't guess it really matters to La-Z-Boy at this point, but it matters to me, and hopefully their legal department when the receive suit papers from my attorney next month. Buyer beware!!!

My husband and I went into the La-Z-boy furniture store in Northridge, California. We found a set of furiture that we liked so we decided to place an order. So after ordering a sofa, chair, and ottomon, with a "custom fabric", and "custom pillows" the total came out to $3, 300!! I really wanted the furniture though and hadn't found anything anywhere else so we just decided to go with it.

When we made the order, our La-Z-Boy associate (Geva) told us that it could take up to 8 weeks at the most for our furniture but most times it only takes 4. Now four weeks later we had not heard anything so we gave them a call and got the typical response that they hadn't heard anything and would give us a call in a couple of weeks with an update. So now its 6 weeks and still we haven't heard anything. So we call them again and get the same response. At this point dissapointment has set in that it's been a month and a half without our new furniture. 8 weeks rolls around and still no phone call. Now we figured that legally it had to be delivered by 8 weeks like we were told but that's not what Geva said when we called her again! She said that she would have to look into why it was taking so long and that she would get back to us but that it can take up to 12 weeks!!!

I looked on our order form to see what the delivery rules were and sure enough in the small print it says that it can take up to 12 weeks. So now we're at 10 weeks and Geva finally calls us saying that she's not exactly sure why it's taking so long but that it should be ready any day and that there may have been a problem ordering the fabric. Now, at this point my patience has completely worn off and I've completely sworn off buying anything from La-Z-boy furniture again.

So days before the 12 week mark we finally get the call that our furniture is ready! When the delivery man brought our furniture into our home and uncovered it, of course one of our chair arms looked like it had been dragged through the dirt and had a dark dirt smear on it. The delivery man padded most of it out and said that he would order a cleaning service to come and finish cleaning it up. No one ever came and I was so fed up with the company that I never called. We also never got a call from our lovely helper Geva asking how our furniture was.

Overall it was extremely expensive for the crappy service we got and because of it I will never use them or recommend them again! What a frustrating experience!!