purchased a LazBoy sofa and 2 chairs on 5-28-09 and I have not received them yet. I love lazboy as a company and I love ther product. All of the furniture I have is from Lazboy and it has always been the best of quality and service. This time around my order has taken much longer than expected but I have been informed that they have been taken over by a company called SPCI.


I have also been told that the previous owners were franchised from Lazboy corp. and that they are the ones at fault for my order taking so long. I was told that this new company is here to clean up the mess that they left behind and that they are honoring all of the orders left from the old owners. I am confident that I will receive my furniture and I will love it when I do get it. I understand that things happen and as long as they are willing to get me my furniture I am willing to wait a little while longer. I once worked for a company that had this happen to them and it was very difficult for all involved to handle and having had that experience helps me see that it is not the sales persons fault or this new companies fault. I have read some other reviews and they all put down the sales person but really they do just work for the company to feed there families and they have faith I am sure in this new company!!! So for the time being I will too.

I have two leather sofas - one started to lose its color on one of the arms and the seat of one cushion within 3 months. We had it replaced after being told that this situation was very unusual. They also came out, looked at it, and pronounced that yes, it would be covered under the warranty. We felt fortunate that since we did not buy the extended warranty, that the 'problem' had been taken care of in time. Nope. One month after the warranty expires, the furniture starts to lose color on the back, the arms, the seats; and they will not do a thing. $75 just to look at one piece of furniture. Totally disappointed since I had always thought Lazy Boy would stand behind their work. I should have checked for complaints first. Beware buyers.

Purchased a reclining chair on October 3, 2007. Shortly thereafter noticed that a tack or nail was about to punch hole through arm rest. Called the store in November with no success. Emailed corporate office with no success. Left message for store manager with no success. Spoke to their customer service who promised follow-up with no success. Called the store today, January 12 and advised them to come and pick up their chair... You can guess what they told me. They told me that the service technician would call today... heard that before. Bottom line is do not ever buy anything from this fly by night organization!

I should have checked out the complaint blogs. Had I done my homework I would not be in this situation.

Rolan.