I got my chair from the lazyboy store at 161000 southwest freeway in Sugarland on July 22,2005.I had a different material put on and the chair was delivered on Sept.16,2005. The motor went out in Oct.2007 they sent someone out to check said they would order a new it would take about 3 months. They called in november and said it was in, came out what had been ordered was the hand control. This the 25th of January I have called and was told they were busy and someone would get back to me in 48 hrs.as of today no one has returned my calls. I want to know why does it take so long to get a part and why is there no one to return calls. Customer service is 1-800-229-6699 the contact person is Michelle. If I had known it would take this long to get a repair done I would never have bought it from Lazyboy. I had planned to buy a sofa but not now are ever again.