I bought the most expensive three piece furniture set for my family room in my very nice brand new home that me and my husband built and designed together in 2005. In or around 2007, I bought this lazy boy set for my family room replacing very very nice broyhill furniture that I had bought about 10 years ago. That furniture is in our old house on the same acreage we live on, that we gave to my parents due to illness. That furniture is still in what most would consider excellent condition. When we decided to buy reclining leather furniture, we wanted the best furniture for that purpose that we could afford. From the very onset of the delivery of our new expensive, about 7, 000.00 plus dollars!! The problems showed up immediately. When they delivered the 3 piece set, I noticed that it had many imperfections, and began my very unsuccessful relationship with LazyBoy to resolve these issues. I also purchased an extended warranty, which of I am not a usual buyer of such types of warranties, as I am a small business owner and know full well how they work. Unfortunately I am not in the furniture business so I do the very best I can to buy Local & American Made! I would like to mention that I have noticed of all the furniture dealers that came and went in the last 11 years in Ocala, specifically, most of them are out of business today, and the same goes for my business which is Heating & Air Conditioning! ALL OF THE RIP-OFF'S AND MORE ARE STILL HERE, PRACTICING THE VERY SAME TYPE OF BUSINESS THAT THEY DID TO ME!!! I have done my very best to try and talk to anyone including the warranty company, of which I was told was out of business too! I also contacted Lazy Boy headquarters somewhere in the United States so I think. The owner of Lazy Boy is the most rudest in-explainable Business owner I have ever done Business with! That is saying a lot, since my husband and I have been together for 24 years running the same business and have ran it in three states! I have staples sticking out! I have wood that you can reach down and see & feel, it is not even as these are separate pieces making up the love seat and sofa! I will not go on any further at this time. I would like some satisfaction with this purchase and if I do not get it, then let this serve as a BIG WARNING to all buyers BEWARE Lazy Boy & Lazy Boy of Ocala, will only take your money and would like to send you straight to you know where after they get it! Sincerely, Tasia Romani

Lazy Boy Furniture Gallery, westside Albuquerque, NM. After three trips to the store, they still cannot produce an accurate, itemized sales invoice. They refuse to refund my money even though they cannot document what I have attempted to purchase. Whenever I go into the store, the person "who does that" is not working. I typically go on Sunday afternoon when I'm not at work during the week. I called today to try to fix the situation, but no managers are working. All my interactions with the sales and management team are either incomplete or inaccurate. Now they are falling back onto a no refund with special orders - but they can't get the paperwork correct and complete.

I Purchased tow Lazy Boy Recline rockers in November of 2008.

When I received delivery around 8 weeks later. We heard a problem in the rocker squeeking. They had sent a service call because it was less than a year and did fix it.

They told me that the warranty does not cover labor. My complaint was that the same noise had occured and requested another call back. I was told that I need to give a credit card for the service call, not even seeingwhat the problem was that happened again.

I told them apparently it was only temporary fix and what if I paid to have it repaired and a week later it happens again, I was told that it is not covered and another paid service call is neccessary.

Very upset with Lazy Boy!

We purchased a $700 Lazy Boy recliner in the summer of 2009. My husband didn't like the chair, so I got it all to myself. Yippee...welll...maybe not. I have NEVER had lower back problems, and the more I sat in this chair, the more my lower back hurt!!! There is also a bump or something in the stuffing of the seat that I haven't figured out yet!!! I am a big exerciser and in excellent health so I can't blame it on that. I called the store and told them this and they proceeded to tell me that they don't take "used furniture" back. It was only 3 weeks "used" at the time, I thought I'd give it a few weeks to break in. Now I have to call their repair shop and have the trouble of who knows what??!! My next purchase will NOT be a Lazy Boy!!

The fabric on my lazy boy is pilling. I was told by their customer service that this is 'normal' and they would not take care of any servcie. I can not believe that a $650 chair is fine to pill!! Their warranty is absurd!!! I can't believe that in these economic times, the level of service is so POOR!
Someone should review LazyBoy complaints and start a boycott!!!